Warranty Claim Associate

A company is looking for a Warranty Claim Associate - Level III.

Key Responsibilities :

Process warranty-related information in databases and manage the lifecycle of extended warranty requests

Serve as a primary point of contact for customers, responding to service requests and providing support

Participate in cross-training initiatives to support related functions and improve processes

Required Qualifications :

High school diploma or equivalent experience

Significant relevant work experience or specialized skills obtained through education or training

Proficiency in Business Management System (BMS) and ECW systems

Familiarity with OneC or similar service request platforms

Prior experience in a dealership or warranty-related field is preferred