Quality Assurance Manager

Job Title

Assess the implementation of the Quality Program and provide guidance on improvements. Provide Mistras personnel with guidance in the application and implementation of the Quality Assurance Program. Contribute to the process of writing, revising and implementation of the Mistras Quality Manual, Procedures, Forms, etc. Conduct Principal Level 3 activities, and / or support for specific clients or industry (i.e. Aerospace, Nuclear, DoD, etc.). Lead and participate in internal quality and process audits. Manage the Corrective and Preventive Action process and perform data analysis. Effectively communicate with customers, responding to inquiries regarding the Mistras Quality Program. Coordinate and assist with customer / external quality audits, including the completion of corrective actions and audit attendance when necessary. Manage with the review of contracts, purchase orders, job travelers and work instructions. Manage and oversee the personnel qualification and certification process, maintaining records, working with NDT Level III certifiers. Manage the implementation of new procedures within the company. Ensure changes to the Quality Assurance Program are documented by either revising the affected documents or reviewing the revised documents.

Minimum Requirements

Minimum of 5 years of experience managing and auditing ISO 9001 Quality Systems. Hold Level 3 Certifications in at least two testing methods and / or at least 4 years of direct experience in the management of quality activities. Must have experience with NAVSEA quality program management. Must hold or willing to obtain Lead Auditor Certification. Excellent communication and customer service skills, with the ability to interact effectively with internal stakeholders and external clients. Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Ability to manage multiple priorities in a dynamic work environment and meet defined deadlines. Willingness and ability to travel to job sites and assigned locations, including after-hours incident response and on-call availability. Approximately 40% travel required, including occasional overnight and weekend stays. Ability to lift 30 pounds.