Talent.com
Guest Experience Manager
Guest Experience ManagerSchulte • New Orleans, LA, US
Guest Experience Manager

Guest Experience Manager

Schulte • New Orleans, LA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Guest Experience Manager

Schulte Companies is seeking an energetic, experienced, and hands on Guest Experience Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company, and a robust benefit package including, but not limited to :

  • Work Today, Get Paid Today, with Daily Pay!
  • Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
  • Multiple Health Insurance and Life Insurance options
  • 401k Plan + Company Match for eligible associates
  • Paid Time Off
  • Holiday Pay
  • Pet Insurance
  • Employee Assistance Program
  • Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company : Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

  • Oversee daily hotel operations in alignment with brand standards, guest satisfaction goals, and financial objectives under the direction of the General Manager.
  • Manage the hotel amenity and VIP program, including ordering, staging, delivery, and personalized guest outreach before and during stays.
  • Review VIP, special rate, and group arrivals; inspect rooms, confirm amenities, and maintain knowledge of group needs and contacts.
  • Assist with Front Office duties as needed, including guest communication, check-ins / outs, phones, and maintaining the Pass-On log.
  • Support and coach Front Office, Housekeeping, F&B, and Valet teams to ensure elevated guest interaction and service standards.
  • Serve as a city and property experience expert, providing recommendations and coordinating guest requests for dining, spa, transportation, events, and activities.
  • Build and maintain relationships with preferred local vendors and service providers to enhance guest offerings.
  • Stay informed on local events and communicate relevant updates to guests and internal departments; recommend and arrange activities as requested.
  • Coordinate lobby and on-property events, tours, and activations for guests, business groups, or sales needs.
  • Maintain cleanliness and presentation of lobby and public areas by coordinating with Housekeeping and addressing immediate appearance needs.
  • Act as Manager on Duty when required, handling service recovery, guest issues, and operational decisions.
  • Recruit, train, schedule, and supervise team members while monitoring performance and labor needs.
  • Manage budgets, financial plans, records, and cost controls while working toward sales and profit targets.
  • Ensure operational compliance with licensing, safety, security, and regulatory requirements; oversee upkeep, maintenance, and vendor coordination.
  • Perform additional responsibilities as assigned to meet business objectives and support leadership.

    • Education And Experience

  • Minimum of two (2) years' experience as a Front Office or Sales Manager / Supervisor preferred.
  • Bachelor's Degree in Hospitality Management or Business preferred.

    • Knowledge, Skills And Abilities

  • Ability to communicate effectively verbally and in writing
  • Demonstrated ability to lead a team
  • Excellent attention to detail
  • Financial savvy
  • Proficient in Microsoft Office
  • The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
  • Schulte Companies is an Equal Opportunity Employer.
    • [job_alerts.create_a_job]

    Guest Experience Manager • New Orleans, LA, US

    [internal_linking.similar_jobs]
    Director, Rooms

    Director, Rooms

    The Fairmont Hotel • New Orleans, LA, United States
    [job_card.full_time]
    Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicate...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Restaurant Manager Kitchen Manager

    Restaurant Manager Kitchen Manager

    Gecko Hospitality • New Orleans, LA, US
    [job_card.full_time]
    Restaurant Manager and Kitchen Manager.Polished Casual Louisiana Favorite.Are you an ambitious, high energy and dedicated Restaurant Manager or Kitchen Manager with the enthusiasm to become a value...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager

    Store Manager

    All Star Elite • New Orleans, LA, US
    [job_card.full_time]
    All Star Elite is looking for an enthusiastic, experienced, and organized Store Manager to oversee our Riverwalk Marketplace (LA) location!. A Retail Store Manager, or Shop Manager, is responsible f...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Kitchen Manager - We Do Days!

    Kitchen Manager - We Do Days!

    Ruby Slipper Restaurant Group • New Orleans, LA, US
    [job_card.full_time]
    Born from a small restaurant in New Orleans’ Mid-City neighborhood, Ruby Slipper Restaurant Group has grown to operate two brands with over 20 restaurants throughout the Southeast (and still ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    EXPO

    EXPO

    Hard Rock Cafe • New Orleans, LA, US
    [job_card.full_time]
    Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned / licensed or managed Rock Shops®, Live P...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Hotel Sales Manager

    Hotel Sales Manager

    Gecko Hospitality • New Orleans, LA, US
    [job_card.full_time]
    Job Description : Sales Manager - Group & Tour Travel Markets.Location : New Orleans, LA (Downtown / French Quarter / Garden District). Position Overview : We are on the hunt for a dynamic and proactiv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Leisure Sales Manager

    Leisure Sales Manager

    The Fairmont Hotel • New Orleans, LA, United States
    [job_card.full_time]
    Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicate...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Banquet Manager

    Banquet Manager

    Sodexo Live! (Salary) • New Orleans, LA, US
    [job_card.full_time]
    At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members.Working with Sod...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    True Focus Convention & Hospitality Guest Services - NOLA

    True Focus Convention & Hospitality Guest Services - NOLA

    True Focus Hospitality Staffing, Inc. • New Orleans, LA, US
    [job_card.full_time]
    True Focus Staffing is seeking candidates to join our team!.We are hiring for Registration, Meeting & Sessions Monitors, Laborers, Info & Help Desk, and other similar customer service-cente...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Manager

    Sales Manager

    Bentley Legacy Group • New Orleans, LA, US
    [job_card.full_time]
    The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel.Effectively attain assigned sales and revenue goals, as well as solicitation call goal...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager

    Assistant Manager

    All Star Elite • New Orleans, LA, US
    [job_card.full_time]
    All Star Elite is looking for an efficient & organized Assistant Store Manager to help oversee our Riverwalk Marketplace (LA) location!. A Retail Assistant Manager, or Assistant Store Manager, i...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Experienced Gutter Installer

    Experienced Gutter Installer

    Brothers That Just Do Gutters - Greater Nola Area • Arabi, LA, US
    [job_card.full_time]
    Role : Experienced Gutter Installer.We truly believe in investing in our employees and creating a work culture unlike any other. This is an experienced position, and the ultimate candidate will have ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager

    Store Manager

    Playa Bowls • New Orleans, LA, US
    [job_card.full_time]
    Position Description : Who We Are : Playa Bowls is New Jerseys Original Acai Shop, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients whil...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Leisure Sales Manager

    Leisure Sales Manager

    FAIRMONT • New Orleans, LA, US
    [job_card.full_time]
    Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales Manager - Travel Required

    Sales Manager - Travel Required

    Surfside Laundry- Parent • New Orleans, LA, US
    [job_card.full_time]
    Surfside Commercial Laundry is looking to hire an initiative-taking sales professional for the Sales Manager position in the Southeastern Region and other expanding areas.Surfside currently operate...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Dog Care Manager

    Dog Care Manager

    The Dog Stop Of Metairie • Metairie, LA, US
    [job_card.full_time]
    The Dog Stop is looking for an enthusiastic Dog Care Manager to join their team.Knowledge of the dog care industry is a plus but not required provided the candidate is capable of quickly learning t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Manager - Dog Care Facility (The Dog Stop Kenner)

    Retail Manager - Dog Care Facility (The Dog Stop Kenner)

    The Dog Stop Of Metairie • Metairie, LA, US
    [job_card.full_time]
    The Dog Stop is looking for an enthusiastic Dog Care Manager to join their team.Knowledge of the dog care industry is a plus but not required provided the candidate is capable of quickly learning t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Space Managment

    Manager, Space Managment

    InsideHigherEd • New Orleans, Louisiana, United States
    [job_card.full_time]
    Manager, Space ManagmentFeasibility, Planning and Programming.The Manager of Space Management manages all aspects of the Tulane building and space use inventory and integration of space planning wi...[show_more]
    [last_updated.last_updated_30] • [promoted]