Director of Product Design

Director Of Product Design

About User Interviews

User Interviews is the fastest and most reliable way to recruit humans for research. Thousands of companies like Atlassian, Figma, Amazon, and Spotify rely on us to connect them with diverse audiences to build products and experiences that they'll love.

We believe that the best companies in the world consistently deliver products and experiences that their customers love, and that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you've done that once, do it again. In short, make customers your #1 priority through user research.

That's why we exist. We help teams set up those conversations, that research, to help them embrace user insights. We specialize in participant recruitment and participant management because you cannot do great research without great participants, no matter how good your other tools are.

Product at User Interviews

We're building a product that's loved by Designers and Researchers at world class companies. There is a fun-meta-geekiness to the whole thing that never gets old.

You'll be joining a team that cares deeply about talking to users and incorporating their feedback. We believe that startups should ship quickly, learn, and iterate. We ship new features early and seek out critical feedback. We value high agency, bias to action, and thoughtful risk-taking. We also believe that AI is already fundamentally changing how we use software and how organizations collect and process human insights, and we're building for this future.

Our Product, Design, and Engineering teams are organized into squads, each with their own Product Manager, Designer, Tech Lead, and 4-6 IC Engineers. Each squad works autonomously (within our strategy) to determine what to build and how to build it. Our Product Leadership team sets the vision, strategy, and culture.

The Opportunity

As our Director of Design, you'll help set the product vision and how we get there. You'll lead a team of 4 Designers to deliver high-quality user experiences at startup speed. You'll also help us define how we use AI to deliver value to our customers and internally to improve our product design and development processes.

What You'll Do

• Contribute to product vision and strategy partner with product leadership to shape the roadmap and influence key company bets
• Develop our design philosophy how we make decisions around speed vs. polish, innovation vs. familiarity, AI vs. traditional workflows
• Lead and grow the design team manage 4 product designers, providing clear direction, coaching, and feedback
• Optimize design team execution - identify ways to improve design quality, collaboration, and velocity, e.g. process changes, new workflows, better use of the design system

What You'll Bring

Qualifications

Benefits & Perks

Why Join Us

We're a team of doers. You'll be fully supported by your manager and team, but there won't be anyone peering over your shoulder. You'll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about ita lot. On a related note, we're very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. We embrace what makes you, you! We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds includebut are not limited tovaried socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.