Chatbot Implementation Specialist

A company is looking for a Chatbot Implementation Specialist.

Key Responsibilities

Expand and maintain LLM-powered generative actions and improve model prediction accuracy

Design and document bot instructions aligned with brand voice and escalation logic

Collaborate cross-functionally on experiments, supported languages, and API integrations

Required Qualifications

3+ years of experience building or optimizing customer support bots or virtual agents in production

Experience with LLM-powered bots and hybrid ML + LLM models

Experience improving bot KPIs using data-driven iteration

Hands-on experience with at least one bot / vendor platform (e.g., Ada, Boost, Dialogflow)

Experience instrumenting and monitoring bot performance using tools like Looker or SQL