Manager, AI Engineering - Taco Bell Voice AI

We are hiring a Manager, AI Engineering to lead the development of intelligent voice agent behaviors for the Taco Bell Voice AI program. This role sits at the intersection of LLM prompt engineering, real-time orchestration, and applied AI system design. You’ll help craft agent logic, deploy optimized LLM and ASR-based components, and ensure the overall responsiveness and quality of the drive-thru AI experience. This role is ideal for a senior AI practitioner who thrives in high-velocity environments and is excited by the technical and creative challenges of voice-based AI systems.

Key Responsibilities :

• Agent Development & AI Orchestration : Design, author, and maintain prompt chains, decision flows, and persona logic. Integrate LLMs with speech, menu data, POS systems, and structured knowledge sources. Lead the implementation of fallback logic, retry mechanisms, and safety filters.
• Model Fine-Tuning & Optimization : Fine-tune LLMs, ASR, and embedding models to optimize agent behavior and performance. Leverage techniques like LoRA, quantization, distillation, and pruning. Collaborate with MLEs to measure and reduce latency, response failure, and hallucination rates.
• Team Leadership & Collaboration : Mentor AI Engineers and Data Scientists on prompt strategy and model tuning. Define evaluation workflows and scalable agent experimentation pipelines. Work cross-functionally with PMs, MLEs, QA, and voice platform teams to align priorities.

Required Qualifications :

Preferred Qualifications :

Location & Travel :

Salary Range : $,-$, annually + bonus eligibility.  This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.