Operations Manager / Contents Manager

Operations Manager

At Blue Kangaroo Packoutz, we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard the operations manager will oversee daily activities. The successful operations manager will have a sharp business mind and proven success managing multiple departments toward maximum productivity. Highly skilled in human resources, finance, and contents restoration. Additionally, the operations manager will have a proven ability to develop and maintain an environment of trust, diversity, and inclusion within the team. The ultimate responsibility is to increase our operational efficiency in the contents, cleaning, warehouse and delivery departments.

Essential Duties And Responsibilities

Long-term planning to create initiatives that further the company's overall goals

Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities

Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits

Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives

Communicating with the General Manager about shifting company priorities and projects

Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue

Identifying opportunities to expand or shift course in order to take advantage of changes in the market

Oversee the inventory, packout, cleaning, vaulting, wrapping, staging, and pack back of documents / merchandise as part of the PO / PB / Cleaning and Restoration process

Adjust staffing levels / schedules according to volume / priorities / holidays, etc.

Assure all Operations departments are fully staffed with proper, trained personnel

Responsible for the safety program including leading / participating in safety meetings

Oversee the investigation and resolution of inventory counts that don't match or inventory unable to locate

Conduct staff meetings on a regular basis

Responsible for the 5S's : sort, straighten, shine, standardize and sustain

Authority as detailed in the Company's Standard Operating Procedures

Apply corporate values

Management / Supervisory Responsibilities

Under the direction of the General Manager : provide input on promotions; establish work schedules; manage time and attendance; provide training including cross-training; assign, direct and review work; write and deliver performance reviews; and address performance / conduct issues through the corrective action process for the operations staff as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and / or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Certification / Licensure : Bachelor's degree or equivalent work history.

Experience : A minimum of five (5) years of experience in a restoration industry, warehouse or distribution environment including a supervisory role.

Knowledge / Skills / Abilities : Proficient in OSHA regulations. Demonstrated ability in planning and managing multiple projects, and in problem analysis and problem resolution. Strong decision making and negotiating skills. Demonstrated leadership skills. Ability to effectively communicate verbally and in writing. Strong customer orientation with excellent interpersonal communication skills. Detail oriented with excellent organizational skills. Knowledgeable in Word, Excel and computer operating systems.

Working Conditions / Physical Abilities

Approximately 70% of scheduled work shift in the warehouse or field environment and 30% in an office environment. In the warehouse environment frequently stands, walks, bends, stoops, crouches, kneels, climbs, push and pull heavy objects, reach above shoulder level and lifts at least one hundred (100) lbs. In the office environment : normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.