Client Services Manager

Your Job

i360 is seeking a Client Services Manager to help maintain and support current i360 clients and assist in growing new business by driving the new client onboarding process. The ideal candidate is someone who has prior experience in either the campaign or non-profit sectors and has familiarity with diverse datasets and technology. The Client Services Manager is responsible for client onboarding, training and client education, as well as general support for a large client base. Additionally, the Client Services Manager will be a valued resource in helping to improve customer support and increase overall client satisfaction.

Our Team

i360 is the leading data and technology provider for the pro-free market political and advocacy community. Located in the Washington, DC, area, i360 builds solutions central to how issue advocacy groups and political campaigns use data and technology. As a result, our company sits at the center of driving voter engagement in the upcoming campaign cycle and beyond. We value teammates with strong communication skills, a passion for leveraging front-end technologies to create user-friendly applications, and a desire to see their work significantly impact and empower people to participate in the political process.

What You Will Do

• Drive the client onboarding process from executed agreement to thorough understanding of i360’s product offering
• Conduct in-depth presentations and trainings via online webinar
• Develop support materials and fill in necessary gaps in order to increase customer satisfaction
• Provide technical support to active clients via i360’s support channels – including online chat, and ticketing systems
• Collaborate closely with the Accounts teams to successfully onboard and support client’s ongoing needs

Who You Are (Basic Qualifications)

• Experience collaborating and communicating with both internal teams and external partners or stakeholders to achieve work objectives
• Experience proactively problem solving and driving solutions

What Will Put You Ahead

• Salesforce experience
• CRM software and political technology (i360 is a plus)
• Experience creating written content

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.