Desktop Support Technician

Location Address : 560 Mission Street, San Francisco CA 94105

Pay rate : $23-$25

We are Peak Systems, a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities.

Desktop Support Technician - we are looking for a L2 Desktop Support Technician who has prior experience in desktop support, including troubleshooting support for MAC & Windows.

Below is the complete job description :

Primary Responsibilities :

• Monitor computer hardware performance and diagnose system issues.
• Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive.
• Replace worn or defective parts and clean computer hardware according to the manufacturers’ specifications.
• Perform testing of equipment that has been repaired, prior to returning the equipment to the user.
• Set up new configurations for computers including OS image deployment.
• Install, configure, and upgrade software applications including rollout project.
• Troubleshoot and resolve software application and OS related problems.
• Track and route problems and requests tickets while thoroughly documenting actions and resolutions.
• Serve as escalation point of contact, identify, prioritize, and further escalate situations requiring urgent attention.
• Perform system health check and mitigation to meet software and security standards including encryption, patching and backup.

Preferred Certification : Dell, HP, Apple Key Competencies :

Key Competencies :

If you are interested in this opportunity, please reply with your most updated resume in Word document in an effort for us to discuss further.