Retail and Customer Service Specialist - Bilingual

Job Description

Job Description

Job Title : Data Entry Pharmacy Tech

Reports to : Director of Operations and Pharmacist in Charge

FLSA Status : Non- Exempt

Hours : Monday through Friday, 9am-5pm (subject to change)

Salary : TBD DOE

Be Part of the Team That’s Transforming Healthcare

At FarmaKeio, we’re reshaping the idea of healthcare. We believe medicine should go beyond masking symptoms to uncover and treat the root cause. Every formula we create is designed to restore balance, vitality, and the freedom to live well.

Bilingual Retail and Customer Service Specialists : The Voice of Personalized Care

Our Retail and Customer Service Specialists are the champions of personalized care. For our diverse patient base, the ability to communicate fluently in both English and Spanish is an essential part of delivering this personalized experience.

You are the vital connection that proves medicine hasn't forgotten the patient. If you believe the system should prioritize a patient's choice over one-size-fits-all answers, this is the environment where you will thrive.

Your role is to move beyond cold transactions to provide a supportive experience that fully honors the tailored treatment decision made by the patient and their provider. This isn't just healthcare; it's the beginning of their comeback story.

We need specialists who are committed to making sure every patient feels seen, heard, and empowered—in the language they prefer.

Your contribution to restoring the patient's Freedom involves :

Digging Deeper : Listening with intention, going beyond surface questions to understand the patient’s whole-self needs, and ensuring their experience aligns with the tailored treatment plan, bridging language barriers where needed.

Treating Smarter : Using your expertise to proactively solve problems, provide clear insight into their custom-compounded therapies, and foster a relationship where care is pro-active.

Restoring Freedom : Building the trust and connection necessary for patients to fully embrace their personalized health journey, handing the decision back to the people who matter.

If you are eager to join FARMAKEIO and become the empathetic, knowledgeable bilingual voice that drives the transition of modern medicine, this opportunity to make connection everything is perfect for you.

Description

FarmaKeio Albuquerque Compounding Pharmacy is seeking an experienced and professional Retail and Customer Service Specialist to be the welcoming face of our advanced 503A compounding pharmacy!

This is a full-time position with a Monday-Friday schedule from 9 am to 5 pm.

Responsibilities

Welcome and assist all customers with a friendly and helpful attitude, ensuring their needs are met quickly and effectively, with special attention to our Spanish-speaking community.

Process sales transactions using the point-of-sale (POS) system, accurately managing cash, credit, and insurance payments.

Keep the retail area clean, organized, and appealing, making sure product displays are well-stocked and follow brand standards.

Work with pharmacy leaders to execute seasonal promotions, new product launches, and sales events, while confirming all displays meet regulatory requirements.

Help manage inventory by receiving, stocking, and organizing merchandise.

Handle incoming phone calls, directing inquiries and providing administrative support to the pharmacy team, including translation support as needed.

Inform customers about over-the-counter products and services, using your strong product expertise.

Qualifications

High School Diploma or equivalent (required).

2+ years of experience in a customer-facing retail role, such as a cashier, sales associate, or customer service representative, preferably in drug stores, pharmacies, or gas stations.

Proven strong customer service skills with a track record of positive customer interactions.

Fluency in English and Spanish languages is required, with demonstrated proficiency in verbal communication.

Excellent communication, interpersonal, and organizational skills.

Ability to work independently and as part of a team in a fast-paced environment.

Proficiency in operating point-of-sale (POS) systems and handling cash transactions.

Basic computer skills; experience with retail software systems is a plus.

Your career in pharmaceutical innovation starts here!

The Fine Print :

FARMAKEIO Equal Employment Opportunity (EEO) Statement

FARMAKEIO is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We comply with all applicable federal, state, and local fair employment laws, ensuring equal employment opportunities for all employees and applicants.​Employment decisions at Evexias are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital or familial status, military or veteran status, citizenship status, creed, domestic violence victim status, caregiver status, or any other characteristic protected under applicable laws.

This policy applies to all aspects of employment, including recruitment, hiring, training, compensation, benefits, promotions, transfers, terminations, and other terms and conditions of employment.

FARMAKEIO is dedicated to maintaining a workplace free from discrimination, harassment, and retaliation, ensuring a respectful and inclusive environment where all employees can thrive.

If you require a reasonable accommodation during the application process or in your role due to a disability or any other protected status, please contact hr@farmakeio.com for assistance.

Texting Privacy Policy and Information :

Message type : Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties / affiliates for marketing / promotional purposes. Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting "Stop".

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