Client Services Technician

Title: Client Services Technician
Job Type: Contract
Contract Length: 6+ months
Target Start Date: ASAP
Work Location/Structure: Onsite in Foster City, CA (4 days in office)

About the Opportunity:

Our client, a leader in autonomous vehicle industry, is looking for a skilled Client Services Technician to join their team for a 6+ month engagement. This project involves providing essential IT support to all end users within the organization, acting as a critical first point of contact for technical requests and ensuring a smooth, timely resolution of issues. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

Key Responsibilities & Deliverables:

This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:

• Providing onsite IT support five days a week as a member of the local support team.
• Managing Tier 1 support requests received via emails, Slack, and ticketing systems like Jira/ServiceNow Service Desk.
• Prioritizing, assigning, and ensuring timely addressing of all incoming support requests.
• Managing, working, and tracking tickets within the ticketing systems and managing escalations to other IT staff as needed.
• Identifying and reporting support trends to leadership.
• Creating, managing, and troubleshooting user accounts and access permissions via Active Directory.

Required Skills & Experience:

We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:

• 1-3 years of experience in a similar IT Support role.
• Analytical and problem-solving skills to troubleshoot and diagnose issues effectively.
• Demonstrated written communication skills to create useful support logs and provide clear updates.
• Time management skills to provide updates and fixes within a promised time frame, and multitasking skills to assist multiple employees simultaneously.
• Observational skills to recognize warning signs that indicate potential problems.
• Strong customer service skills to interact professionally and positively with employees and coworkers.
• High-level knowledge of commonly used software, hardware, and applications.
• Experience with Active Directory, Google Workspace products, or similar platforms.
• Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS).
• Windows, Ubuntu, and macOS troubleshooting experience preferred.
• Experience with Jira/ServiceNow / Confluence or similar ticketing and wiki services preferred.