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Overnight Care Advocate Coordinator
Overnight Care Advocate CoordinatorVirtualVocations • Guaynabo, Puerto Rico, United States
Overnight Care Advocate Coordinator

Overnight Care Advocate Coordinator

VirtualVocations • Guaynabo, Puerto Rico, United States
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  • [job_card.full_time]
[job_card.job_description]

A company is looking for an Overnight Care Advocate Coordinator II to support members in navigating healthcare.

Key Responsibilities

Provide exceptional member experience through inbound / outbound calls in a fast-paced contact center

Act as an advocate for members, addressing their needs and concerns with empathy and care

Utilize technology and internal resources to assist members effectively and manage customer de-escalations

Required Qualifications

One year of experience in the healthcare industry, customer service, or call center environment

High school diploma or GED

Familiarity with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) preferred

Experience with CRM systems such as Salesforce or Zendesk preferred

Ability to work overnight shifts and at least one weekend day per week

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Advocate Coordinator • Guaynabo, Puerto Rico, United States

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