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Operations Supervisor, Patient Access
Operations Supervisor, Patient AccessChildren's Hospital Colorado • Aurora, CO, United States
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Operations Supervisor, Patient Access

Operations Supervisor, Patient Access

Children's Hospital Colorado • Aurora, CO, United States
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Job ID

102595

Location

Aurora

Position Type

Regular

Regular / Temporary

Regular

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Job Overview

The Operations Supervisor provides supervision to a team of administrative support. The supervisor is responsible for coaching, mentoring, modeling best practices, scheduling, managing Paid Time Off (PTO) and day-to-day performance for direct reports. The supervisor is responsible for monthly audits / scorecards and communicating as appropriate.

Department Name : AMC Patient Access

Job Status : Full-time, salaried

Shift : Days / Evenings between 5 : 00am - 8 : 00pm. Weekend and holiday availability required.

POPULATION SPECIFIC CARE

  • No direct patient care.

ESSENTIAL FUNCTIONS

  • Recruits, screens and selects applicants for administrative support roles.
  • Educates all staff on job processes.
  • Ensures proper training of staff by utilizing the resources available within the team.
  • Assigns and manages day-to-day work flow for staff.
  • Manages, mentors, and supports staff on a daily basis.
  • Develops clear goals and objectives for performance management and effectively communicates accountability.
  • Creates a culture and atmosphere that will lead to a high level of employee engagement.
  • Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.
  • Provides and utilizes productivity reports for the department to assess performance of entire team.
  • Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.).
  • Participates in labor cost and financial component decisions related to day-to-day operations.
  • Performs Kronos and other relevant time keeping administration.
  • Manages day-to-day administrative operations, including staffing.
  • Acts as a working supervisor and remains available to provide coverage for administrative / support staff.
  • Establishes and maintains partnerships across the hospital with operational, clinical, faculty / provider leadership.
  • Establishes team communication norms and staff rounding.
  • Other duties as assigned.
  • Minimum Qualifications

  • Education
  • High School diploma or equivalent.

  • Experience
  • Minimum of two (2) years previous relevant experience in a health care setting.

  • Equivalency
  • Bachelors' degree in Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis.

    Scope and Level

  • Guidelines : Guidelines are in the form of stated objectives for the section, unit, function, or project. Is normally the first level of full supervision in a classification series. Performs most elements of supervision over 50% of the time. May also perform the work of front line staff as needed.
  • Complexity : Work assignment is generally unstructured and employee is responsible for assigning and supervising a variety of functions to achieve the objectives of the section, unit, or project. Duties performed involve weighing and evaluating factors requiring judgment, analytical ability, and problem solving.
  • Decision Making : Employee is responsible for simultaneous coordination and supervision of several functions, programs, or projects in various stages of completion. Primary responsibility for arranging and directing the work of two or more employees.
  • Communications : Contacts are of a non-prescribed nature involving the negotiation and resolution of problems and where exceptional degrees of discretion, judgment, and specialized knowledge are required in carrying out the programs and policies of an organization.
  • Supervision Received : Under managerial direction, the employee has personal accountability for carrying out the work objectives of an organizational unit or section within the scope of established guidelines and the mission of the organization or department. Employee is expected to resolve problems that arise in the normal course of the work. Work may be discussed with higher level supervisors and reviewed for soundness of judgment and feasibility of decisions.
  • Salary Information

    Pay is dependent on applicant's relevant experience.

    Annual Salary Range (Based on 40 hours worked per week) : $61,473.39 to $92,210.08

    Benefits Information

    Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical / dental / vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

    As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

    Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

    EEO Statement

    It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

    Colorado Residents : In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

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