PT Ticket Writer

Ticket Writer

As a Ticket Writer at Fanatics Betting & Gaming (FBG), you will be responsible for processing wagers on sporting events in our Fanatics Sportsbook. You are here to assist customers by explaining betting options, issuing tickets, and handling payouts. This role requires accuracy, attention to detail, cash handling experience, and strong customer service skills.

Responsibilities

Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at Fanatics Sportsbook

Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations

Maintain a cash bank for his / her shift, responsible for accepting payment and making correct change when necessary

Stock sportsbook Writer / Cashier stations with adequate supplies; keeps all stations neat and clean

Write Sports tickets in an accurate and timely manner

Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs

Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures

Explain wagering rules, including betting lines and odds, and procedures to guests

Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service Offer information on activities, etc., and direct guests for further information as necessary

Greet guests in a positive, friendly manner

Notify management of escalated or prevalent guest issues / concerns and any apparent suspicious activity

Become familiar with the entire bet offering and be able to answer questions about the offering with confidence.

Work to resolve customer disputes / complaints and escalate to direct supervisor when needed

Have a positive attitude that helps ensure a great work environment

Ensure that all necessary paperwork / documentation is filled out accordingly to company policy

Other duties as assigned

Qualifications

Must have basic computer knowledge

General Sports and Sports Betting knowledge preferred, but not necessary

Must have a minimum of 1 years of cash handling experience in a work setting

21+ years of age or older

Must be able to obtain a Gaming License

Must be able to provide a high level of customer service in a very fast paced environment

Present yourself in a professional manner

Strong communication skills, both written and verbal

Ability to do simple math

Must be able to stand for extended periods of time

Must be able to work a flexible schedule including nights, weekends and holidays

You have an agile mindset; able to embrace new initiatives in a fast-paced environment

Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and decisions are made quickly

Team-first mentality, with a willingness to do what it takes to get the job done and a desire to strive for better

Able to effectively work cross-functionally within an enterprise environment

If you possess some of these qualifications but not all of them, we still encourage you to apply!