Remote Customer Success Specialist

A company is looking for a Remote Customer Service Representative (Mandarin).

Key Responsibilities

Serve as the primary contact for current parents and students, providing timely and professional support via chat, email, WeChat, and phone

Respond to inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage

Handle urgent or complex cases, proactively finding solutions and ensuring problems are fully resolved

Required Qualifications

Previous experience in customer service, customer success, education support, or similar customer-facing roles

Fluency in Mandarin is required; proficiency in English communication is essential

Tech-savvy and comfortable using multiple communication tools and internal systems

Strong sense of ownership toward user experience, aiming to deliver the best possible outcome for families

Fast learner with the ability to understand complex processes and policies