Head of Revenue Cycle Operations, Amazon Health One Medical Revenue Cycle Performance

Leadership Position In Revenue Cycle Operations

A key leadership position responsible for defining and delivering world-class revenue cycle operations and patient financial experience. This role leads practice revenue cycle activities while managing teams, developing strategy for improved outcomes and efficiency, and partnering across departments to ensure compliant and effective revenue collection. The ideal candidate will be both strategic and hands-on, with proven ability to drive results, develop teams, and improve processes while maintaining focus on exceptional patient/member experience.

Key job responsibilities:

• Revenue Cycle Operations: Manage daily revenue cycle operations from charge entry through final resolution
• Develop strategies to reduce bad debt and ensure revenue integrity
• Monitor and meet operational performance targets
• Drive strategic initiatives and process improvements using technology and AI
• Act as Revenue Cycle SME and liaison across stakeholders
• Team Leadership: Manage and develop team of managers and staff
• Create high-performance culture focused on continuous improvement
• Drive team engagement and professional development
• Foster environment of service excellence and teamwork
• Provide coaching and clear expectations
• Strategic Partnership: Partner with Finance, Clinical Operations, and Payer Contracting teams
• Collaborate on workflow tools, protocols and education plans
• Work with external partners on revenue cycle strategy
• Lead product innovation initiatives to drive improvements in efficiency and effectiveness with technology teams
• Support cross-functional problem solving

Basic Qualifications:

• 7+ years Healthcare Revenue Cycle experience
• 3+ years managing Revenue Cycle teams
• Strong knowledge of payer requirements and billing compliance
• Experience with large-scale revenue operations ($150M+ annual revenue)
• Advanced data analysis and Excel skills
• Bachelor's degree required

Preferred Qualifications:

• MBA preferred
• CHFP certification preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,700/year in our lowest geographic market up to $227,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.