Senior Product Designer

Location: Ideally hybrid within M&T's footprint. Open to FT remote if based outside of footprint.

Overview:

As a Senior Product Designer on the M&T Digital Experience team, you will lead the visual design of concepts, prototypes, and iterative milestones for digital products serving Institutional Services (IS). You will work with Product Owners, Analysts and Researchers to translate business objectives and process requirements into elegant, scalable designs that enhance usability and drive adoption. This role combines expertise in design thinking, interaction design, and Appian platform literacy to ensure every solution delivers measurable business value and an exceptional user experience.

Primary Responsibilities:

• Design End-to-End Experiences: Create wireframes, prototypes, and visual designs for Appian workflows and interfaces, ensuring alignment with user needs and business goals.
• Cross Collaboration: Partner with Product Owners, Analysts and Researchers to understand requirements, user stories, and process flows; provide design input that improves clarity, usability, and efficiency.
• Apply Human-Centered Design Principles: Use research insights, usability testing, and iterative design methods to validate and refine solutions.
• Design System & Standards: Maintain consistency across Appian applications by leveraging design systems and best practices.
• Facilitate Workshops: Lead design thinking sessions and co-creation workshops with stakeholders to gather feedback and align on experience goals.
• Collaborate in Agile Delivery: Participate in sprint planning, reviews, and demos to ensure design intent is preserved through development.
• Advocate for UX: Champion accessibility, simplicity, and user-centricity across all Appian solutions.
• Continuous Improvement: Stay current on Appian UI capabilities and emerging design trends to recommend enhancements.
• Perform other related duties as assigned.

Education and Experience Required:

• Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 7 years education and/or relevant/product design work experience.
• Expert-level Figma skills for screen design and prototyping
• Strong stakeholder and project management skills
• Understanding of design systems, accessibility standards, and responsive design.
• Experience working in Agile environments with just-in-time design, research, and development practices
• Ability to collaborate effectively with designers, researchers, developers and business stakeholders
• Experience analyzing and tracking data using tools such as Quantum Metric or Adobe Analytics
• Strong presentation and workshop facilitation skills
• Proven ability to support the full product development process—from vision to launch to iteration
• Ability to mentor and educate others on the value and principles of good experience design

Education and Experience Preferred:

• Familiarity with Appian Designer, Appian Case Management Studio, and the ability to visualize workflows within the platform.
• Experience collaborating with product owners and analysts in Agile environments.
• Customer Centric – Outside in perspective with a focus on improving the customer experience
• Familiarity with design systems
• Experience in financial services industry a plus
• Takes ownership with a strong sense of accountability
• Curiosity – Seeks out ways to improve the customer experience
• Resilient – Respectful of broad opinions and makes tough calls with ease
• Driven & Prioritization – Self-motivated and knows how to say no
• Challenges assumptions
• Decisive & Lead Taking – Sense of urgency with an ability to inspire followers
• Interdependent – Communicates and convenes others; reaches across boundaries
• Continuously seeks out ways to improve

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $94,400.00 - $157,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Baltimore, Maryland, United States of America