Talent.com
Head of Customer Support
Head of Customer SupportPulse Games • New York, NY, US
Head of Customer Support

Head of Customer Support

Pulse Games • New York, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.

We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player’s voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States

We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/

[job_alerts.create_a_job]

Head of Customer Support • New York, NY, US

[internal_linking.similar_jobs]

Global Head of Technical Claims

StarrcompaniesNew York, NY, United States
[job_card.full_time]

Global Head Of Technical Claims.Join Starr, a global leader in commercial insurance with over a century of expertise.We empower our employees to innovate, make impactful decisions, and build lastin...[internal_linking.show_more]

 • [job_card.promoted]

Customer Care Lead

INEOSMontvale, NJ, United States
[job_card.full_time]

INEOS Automotive - Built For More Story so far Since we started our journey to build a no nonsense 4X4, we've come a long way.We've established INEOS Automotive as a serious contender in 4X4 develo...[internal_linking.show_more]

 • [job_card.promoted]

Head of UX

KrakenNew York, NY, United States
[job_card.full_time]

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy.We’re a technology company focused on creating a smart, sust...[internal_linking.show_more]

 • [job_card.promoted]

Head of Markets

PolymarketNew York, NY, United States
[job_card.full_time]

Polymarket is the world’s largest prediction market platform.We enable individuals to express views on real‑world events by trading on outcomes across politics, economics, sports, culture, and curr...[internal_linking.show_more]

 • [job_card.promoted]

Head of Sales

AvomindNew York, NY, US
[job_card.full_time]
[filters_job_card.quick_apply]

Our client is a fast-growing market research and insights company on a mission to help businesses make smarter, fact-based decisions.Combining advanced technology with expert consultancy, they prov...[internal_linking.show_more]

Head of Revenue Operations

SundayNew York, NY, US
[job_card.full_time]

With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds.We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things.Today,...[internal_linking.show_more]

Work from Home – Product Feedback Support - $25-$45 per hour

GLLittle Silver, New Jersey
[filters.remote]
[job_card.full_time]

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[internal_linking.show_more]

 • [job_card.promoted]

Bob's Squad Office - Support Associate

Bob's Discount FurnitureYonkers, New York, United States
[job_card.full_time]

Join Bob's Discount Furniture as a Bob's Squad Support Associate and be a key part of delivering exceptional support throughout the customer journey.In this omnichannel role, you'll assist guests i...[internal_linking.show_more]

 • [job_card.promoted]

MD Head of Wholesale Credit Technology - C16

Citigroup Inc.New York City, NY, United States
[job_card.full_time]

The Global Head of Wholesale Credit Technology will be responsible for defining, driving, and executing the technology strategy and roadmap for Wholesale Credit, encompassing direct ownership of th...[internal_linking.show_more]

 • [job_card.promoted]

Head of Technology

Verneek AINew York, NY, United States
[job_card.full_time]

Do you want to be part of the core team that is building the next one-of-a-kind tech companies that can potentially change your career's trajectory?! We are striving to build the future of AI for c...[internal_linking.show_more]

 • [job_card.promoted]

Head of Client Management- Full Remote

LDX DigitalNew York City, NY, United States
[filters.remote]
[job_card.full_time]

What's The Company Like?LDX Digital is a cutting-edge digital marketing agency specializing in performance-driven advertising.We partner with eCommerce brands to create engaging and impactful ad ca...[internal_linking.show_more]

 • [job_card.promoted]

Head of Solutions Engineering

ShapedNew York, NY, United States
[job_card.full_time]

Shaped is a machine-learning platform for data teams to build real-time personalized recommendation systems and search.We want to give any company the same superpowers that TikTok, Meta and Amazon ...[internal_linking.show_more]

 • [job_card.promoted]

Head of Information and Technology

Urus FundingNew York, NY, United States
[job_card.full_time]

Urus Funding is a high-growth fintech company reimagining how small businesses access capital.We offer fast, no-hassle funding without credit checks—backed by smart technology, transparence, and a ...[internal_linking.show_more]

 • [job_card.promoted]

Head of Fixed Income Platform Engineering

Goldman SachsNew York, NY, United States
[job_card.full_time]

A leading global investment firm in New York is looking for a developer with expertise in Java and Scala for the Portfolio Construction platform.Responsibilities include collaborating with Portfoli...[internal_linking.show_more]

 • [job_card.promoted]

Head of Origination

Permian LabsNew York, NY, United States
[job_card.full_time]

AI infrastructure operators to access efficient, non‑recourse capital for GPU expansion.By transforming compute capacity into a bankable asset class, USD.AI simplifies and accelerates access to gro...[internal_linking.show_more]

 • [job_card.promoted]

Head of GTM

Newcode.aiNew York, NY, US
[job_card.full_time]
[filters_job_card.quick_apply]

As a part of our collaborative, high-growth team, you’ll have the rare opportunity to work side-by-side with visionary founders at the cutting edge of AI and innovation.We foster a culture of trust...[internal_linking.show_more]

Sales Support Specialist

Benjamin Moore & CoMontvale, New Jersey, United States
[job_card.full_time]

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities.We offer a rewarding and inspiring work environment that fosters creativity, coll...[internal_linking.show_more]

 • [job_card.promoted]

Remote Global Customer Support Team Lead (Broadcast Tech)

LiveUHackensack, NJ, United States
[filters.remote]
[job_card.full_time]

A leading technology company seeks a Support Engineering Manager to lead a team in Hackensack, New Jersey.Responsibilities include overseeing customer support, managing escalated technical issues, ...[internal_linking.show_more]