Delivery Operations Manager

Delivery Operations Manager

We are looking for a highly organized and detail-oriented Delivery Operations Manager to join our team. This role plays a key part in supporting delivery excellence and financial performance across multiple client accounts. You will play a key operational role within the delivery unit ensuring efficient resource utilization, clean financial operations, and timely, high-quality reporting.

Key responsibilities

• Partner with teams and delivery leadership across the unit to ensure smooth operations and data accuracy
• Plan and monitor resource utilization based on contracts; proactively allocate available resources to billable roles
• Develop, update, and track contracts using SAP
• Manage and track client project portfolios including budgeting, forecasting, and resource planning
• Prepare and distribute weekly/monthly reports for internal and client-facing purposes; manage client approval workflows
• Identify and resolve gaps in time tracking and billing processes to ensure high-quality data
• Provide operational support to help delivery leadership stay aligned with delivery and financial goals
• Support monthly financial closure routines and assist managers with related processes and issue resolution
• Respond to client inquiries and resolve billing issues promptly and professionally
• Create and maintain operational spreadsheets and dashboards to support data-driven decision-making
• Maintain consistent communication with stakeholders regarding budget status and delivery health

Requirements

• Upper-intermediate English (written and spoken)
• 2+ years of experience in operational management, analytics, or delivery support roles
• Degree in Finance, Economics, or a related field is a plus
• Strong knowledge of Microsoft Office, especially Excel (pivot tables, data analysis, etc.)
• Strong coordination, organizational, and problem-solving skills
• Excellent attention to detail and an analytical mindset
• Ability to work with multiple teams and stakeholders simultaneously
• Systems thinking ability to navigate between portfolio, project, and team-level processes
• Understanding of business communication and professional ethics

What we offer

• Paid training programs and English/Spanish language courses
• Medical insurance, sports program compensation, pet care and other benefits compensation program, which can be selected by each employee according to personal preferences
• Comfortable working hours
• Awesome team events and a wide variety of knowledge sharing opportunities

About Trinetix

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.