Customer Service Coordinator

Customer Service Coordinator (Full-Time)

Hourly Rate : $18.00-$19.00

Who we are :

At Humane Society for Hamilton County, customer service isn't a front desk job-it's the heartbeat of our shelter. Every day, you'll help create calm, clear, compassionate experiences for adopters, donors, volunteers, and community members-while supporting the teams who care for animals behind the scenes.

Why this role matters :

The Customer Service Coordinator helps oversee and coach our Intake & Adoption Counselors while ensuring every person who walks through our doors receives exceptional service. You'll be a steady leader on the floor-solving problems in real time, keeping daily work moving, and helping animals find the right forever homes.

What you'll do :

In this role, you'll be hands-on, people-forward, and mission-driven. Responsibilities include (but are not limited to) :

• Support and help coordinate the Intake & Adoption Counselor team throughout the day (front-line customer service, intake, adoptions, workflow).
• Greet and assist customers, answer phones, route messages, and ensure patrons get to the right place quickly.
• Counsel and guide potential adopters, assist with pre-approvals, and support adoption applications and communication.
• Facilitate adoption / intake / outcome paperwork and processing with accuracy and care.
• Keep front-facing areas clean, organized, and welcoming; help oversee completion of daily cleaning tasks.
• Reconcile cash drawer and credit card totals at day's end; support checklist completion and pre-check-out routines.
• Train newly hired Intake & Adoption Counselors and reinforce protocols, customer service expectations, and best practices.
• Step in as the Customer Service Manager's support / backup as needed (including when they are off-site).
• Help de-escalate difficult situations with professionalism, empathy, and steady leadership.
• Participate in hiring / disciplinary processes and provide feedback for performance reviews as requested.
• Open and close the shelter at least once per week; maintain timely communication via email / calendar for meetings, intakes, and showings.

What we're looking for :

Hard skills :

Soft skills / other :

Benefits (Full-Time Employees)

Because the Humane Society for Hamilton County is committed to the success and overall well-being of our team, we are proud to offer our full-time employees the following comprehensive benefits package :

Additional benefits available to full-time employees include :

All employee owned pets are eligible for significantly discounted products and services including :

Ready to Apply? - https : / / www.hamiltonhumane.com / About Careers