Front Desk Supervisor

Job Description

Job Description

About the company : Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

Position Overview :

We are seeking a professional, service-oriented Front Desk Supervisor to lead and oversee front desk operations at our premier 34-story waterfront condominium with 340 units. The ideal candidate will have strong leadership skills, a polished demeanor, and a passion for delivering exceptional resident and guest experiences. This role ensures the front desk team operates efficiently, courteously, and in alignment with high service standards.

Key Responsibilities :

Supervise, train, and support front desk staff, including scheduling and daily task assignments

Serve as the primary point of contact for residents, guests, vendors, and visitors

Ensure prompt, professional, and courteous responses to all inquiries, concerns, and requests

Oversee package management, visitor logs, key control, and access protocols

Maintain a clean, organized, and welcoming lobby and front desk area

Enforce building security procedures and community policies

Coordinate with property management, maintenance, and security teams to support smooth daily operations

Monitor and report incidents, resident issues, or operational concerns to management

Assist with onboarding and mentoring of new front desk personnel

Handle emergency situations calmly and effectively, escalating when appropriate

Prepare and deliver regular updates or reports to property management

Qualifications :

Prior experience in a luxury residential building, hospitality, or property management setting

Minimum 2 years of supervisory or team lead experience preferred

Excellent verbal and written communication skills

Professional appearance and demeanor

Strong organizational and multitasking skills

Familiarity with building management systems, package tracking software, or visitor management tools is a plus

Benefits : 401(k)

Dental

Vision

Health

Paid time off

Referral Program

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.

Thursday-Monday 10 : 30am - 7pm