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Service Delivery Manager
Service Delivery ManagerVirtualVocations • Chula Vista, California, United States
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Service Delivery Manager

Service Delivery Manager

VirtualVocations • Chula Vista, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Service Delivery Manager III.

Key Responsibilities

Manage onsite and remote service delivery, ensuring service quality and customer satisfaction

Oversee all ITO activities, ensuring compliance with SOW, SLA, and Cost Plan

Facilitate continuous process improvements and coordinate internal Service Desk and technical issue resolutions

Required Qualifications

Minimum of 5+ years of Service Delivery Management experience

Bachelor's degree in Computer Science or a related field preferred

Prior experience in IT Infrastructure Outsourcing

Ability to work independently in a remote and matrixed environment

Strong leadership skills with a focus on delivering results

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Service Delivery Manager • Chula Vista, California, United States

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