Survivor Services Sector Program Assistant

Full-time

Description

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants refugees and the broader community in Portland Oregon. Our mission is to welcome serve and empower refugees immigrants and people across cultures and generations to reach their full potential. Find out more at .

POSITION : Survivor Services Sector Program Assistant

JOB CLASS / GRADE : Assistant / Grade 9

WAGE : Starting at $45000 per year based on experience

FLSA; EEO; WC : Non-Exempt; Administrative Support Workers; 8864

LOCATIONS : IRCO Main Office 10301 NE Glisan St Portland OR 97220 Hybrid schedule

FTE; FT / PT; STATUS : 1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS : (1)

APPLY AT :

STATUS : Full-Time with Benefits

PROGRAM(S) : Refugee & Immigrant Family Strengthening (RIFS) and Services Against Exploitation SAE

SECTOR : Survivor Services

REQUIREMENTS : Able to pass an extensive background check

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

Program Summary

IRCOs Survivor Services department consists of its Refugee & Immigrant Family Strengthening (RIFS) program which works with survivors of domestic violence sexual assault and stalking (DVSA) together with its Services Against Exploitation (SAE) program which works with survivors of human trafficking (HT) both sex and labor.

RIFS was launched by IRCO in 1998 in response to the large volume of immigrants and refugees coming to the Tri-County area who were survivors of abuse. IRCO started the SAE program in 2018 to improve coordination among existing anti-human trafficking (HT) agencies and to offer community esponsive survivor support. Although open to all survivors of all backgrounds both RIFS and SAE understands the community traditions religious legal and language barriers faced by immigrant refugee and foreign-born survivors of DVSA / HT. RIFS and SAE are comprised of teams of Advocates who help survivors with safety planning and crisis intervention; emergency and stabilized housing solutions; intensive bilingual advocacy and case management; interpretation and translation services; strengthening self-sufficiency; linkages to education and employment opportunities; assistance with accessing grants or other community resources; legal advocacy and court accompaniment; transportation; and navigating immigration issues. Survivor Services also develops and conducts awareness education and outreach in our immigrant and refugee communities with stakeholders and partner organizations and beyond.

Position Summary

The Survivor Services Sector Program Assistant is an important member of the Survivor Services team and provides vital support to department management and colleagues. This person will facilitate program paperwork correspondence various projects CompSite and recordkeeping using their clerical and administrative skills.

The Sector Services Sector Program Assistant will bear primary responsibility for entering complete and accurate participant data into multiple database systems which means quick and accurate typing / data entry will be an important skill. The role requires interpersonal communication a trauma-informed and compassionate approach to social services and strong time and task management.

Part of this position will involve answering RIFS hotline phone and using the RIFS Credit Card to make the programs approved purchases. The Survivor Services Sector Assistant will receive training to become an IRCO Credit Card User and a Certified Advocate with the skills and knowledge necessary to provide immediate support to community members in need and then assign a longer-term Advocate to the case.

With a moderate degree of complexity the Survivor Services Sector Program Assistant operates with minimal supervision but plenty of collaboration and engagement with colleagues. Often this position must balance requests by multiple people and be comfortable setting clear expectations and meeting deadlines. The successful Survivor Services Sector Assistant will perform their duties with independent judgment initiative and accuracy and the role is designed as an entry point into IRCOs Survivor Services department.

Essential Functions

Supporting Participants and Survivors on the Hotline

• Implement a survivor-centered strengths-based trauma-informed empowerment model in assisting clients to heal and attain stability as driven by their priorities and goals
• Utilize a survivor-centered strengths-based trauma-informed empowerment model
• Assess potential participants for eligibility conduct brief intake sessions follow up on internal and external referrals and assign to Advocates for case management
• Provide or secure interpretation translation and accessibility services
• Practice de-escalation skills when needed to callers in crisis or a heightened state
• Engage callers by exercising active listening empathy and compassion; report each call in the hotline database and recommend relevant resources

Participant Files and Data Collection

Working as a Team Member :

Secondary Functions

Requirements

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Physical Mental & Environmental Requirements

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions or responsibilities but may occasionally be asked to orient and / or train new employees or volunteers.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit package to our staff :

Required Engagement

Engage fully in recommended professional development as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCOs mission vision and values-based initiatives.

How To Apply

Please note that physical applications are accessible from IRCOs main office 10301 NE Glisan Portland OR 97220. Due to the high volume of applications received we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter resume and IRCO application.

IRCO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.

Salary Description

Starting at $45000 per year based on experience

Key Skills

Front End,Bricklayer,KYC,Event Production,Financial Accounting

Employment Type : Full-Time

Experience : years

Vacancy : 1