As the first point of contact the Workplace Receptionist acts as an Experience Ambassador for Lytx to employees visitors clients and guests. This role is critical in creating a lasting positive impression on everyone who comes to our office. This role requires superior customer service as well as administrative duties and tasks to support the Workplace and HR teams. Our ideal candidate will be passionate about representing Lytxs culture and values by providing an exceptional experience to our team clients and vendors. Opportunity to enhance or establish best practices for operating reception for the San Diego office and our growing business.
This role is key to ensuring the delivery of an outstanding visitor and employee experience. It involves greeting visitors answering incoming calls to the main phone line and managing all guest and operational traffic in a professional and efficient manner. The Workplace Receptionist will be present during normal business hours Monday Friday.
Key Duties & Responsibilities :
- Monitors and assigns all incoming work orders to the Workplace team.
- Welcome visitors by greeting them answering inquiries and directing them to the appropriate location
- Answer incoming calls to the main line and process calls accordingly.
- Must provide solutions to problems based on knowledge and best judgement
- Provide administrative support related to front desk duties as well as other internal departments such as Workplace IT HR and Employee Experience
- Administrative duties include but are not limited to; supply ordering planning catering for meetings shipping / receiving of packages ordering company business cards
- Issuing security badges to employees visitors and vendors
- Oversee mail services and mail system for all incoming and outbound packages
- Order supplies for all US sites as needed
- Maintain Security and Safety for both employees and visitors by following company procedures
- Maintain a positive attitude and high level of professionalism
- Interact with and support company-wide customer services
- Administers Workplace accounting by creating POs and creating departmental expense reports
- Provide support to executive administrative team for catering visitors etc.
- Works with the Workplace and HR team to ensure a great onboarding experience
- Support site events as needed
- Provides training to the Workplace team for cross-functional support
- Provides direction to the day porter on catering work orders and inventory management
- Other duties as assigned
Education Experience and Qualifications Requirements :
Minimum 2 year of experience in a Facilities Coordinator Receptionist Administrative Assistant or similar positionAssociate degree or equivalent work experience. Bachelors degree preferredMinimum of 1 year in an office environment handling multiple projects and client requestsExperience with providing a high level of customer service which includes greeting customers answer incoming calls managing guest trafficWorks independently on assignmentsStrong verbal and written communication skillsExperience and discretion in handling confidential information and circumstancesStrong organization and planning skillsProficient in Microsoft Office suite including Outlook Word PowerPointProfessional personal presentationGreat attention to detail time management and stress toleranceStrong organization and planning skillsShould be honest respectful and trustworthyShould be flexible adaptable and be self-motivatedFlexibility to handle changing priorities and projects as well as make decisionsAbility to work independently with minimal supervisionExcellent customer service skillsUses judgement in resolving issues#LI-DNI
Benefits :
Medical dental and vision insuranceHealth Savings AccountFlexible Spending AccountsTelehealth401(k) and 401(k) matchLife and AD&D insuranceShort-Term and Long-Term DisabilityFTO or PTOEmployee Well-Being program11 paid holidays plus 1 inclusive holiday per yearVolunteer Time OffEmployee Referral programEducation Reimbursement ProgramEmployee Recognition and Appreciation programAdditional perk and voluntary benefit programsHourly rate is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is :
$25.97 - $32.70
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Lytx Inc. is proud to be an equal opportunity employer. Were committed to building a diverse and inclusive workforce and do not discriminate based on race color religion sex sexual orientation gender identity or expression gender genetic information uniformed service national origin age veteran status disability pregnancy or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email . Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local state federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local state federal and regional laws.
Key Skills
Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 25 - 32