Universal Banker

UNIVERSAL BANKER

Job Overview :

As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for :

Providing outstanding customer service

Referring products that provide a better banking experience for our customers

Demonstrating knowledge of Fidelity’s products and services

Seeking sales opportunities through customer relationships and conversations

Recommending Bank products and services to customers using the Teller Pod technology to conduct a variety of day-to-day transactions

Approaching, greeting and welcoming customers into the branch

Establishing relationships while understanding customers’ needs by asking appropriate questions and recommending solutions to strengthen customers’ financial well-being

Fostering teamwork across all areas of the Bank

Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch

Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank’s core values

Requirements for the position include :

A high school diploma or equivalent

Minimum two years’ experience with the public / customers

Minimum one year of sales experience

Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day

Strong written, verbal communication skills and cash handling experience

Preferred qualifications for this position include :

One year of supervisory experience preferred

Previous banking or financial services experiences

EEO / Veterans / Disabled