Customer Service Rep

Job Description

Job Description

7 : 55AM-5 : 01PM M-F

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple : to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

Responsibilities of Position :

• Answer phones promptly and courteously utilizing company procedures
• Receive and respond professionally and courteously to all customer inquiries
• Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc
• Identify customer’s reason for canceling service and attempt to retain customers
• Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries
• Ensure customer concerns are understood and clearly explain resolution to the customer
• Process customer payments and assists customers with RumpkePay as needed
• Work in conjunction with other departments to resolve customer issues
• Log and record information on customer accounts
• Create work orders / interactions, as needed
• Work special data entry projects with accuracy and complete in time to meet deadlines
• Resolve customer account issues and adjust accounts accordingly with verification from management, as needed
• Process online data entry for accounts based designated department
• Manage and monitor billing / invoicing, renewals / bids / price increase / tonnage, including maintaining sticker inventory used within contracted areas as needed
• Perform other duties as assigned

Supervisory Responsibility :

Skills & Abilities Needed for Position :

Experience & Knowledge Needed for Position :

Physical Requirements in a Regular Workday :

Additional Working Conditions / Aspects :

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and / or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.