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Director, Customer Success Public Sector
Director, Customer Success Public SectorAvePoint • Arlington, Texas, USA
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Director, Customer Success Public Sector

Director, Customer Success Public Sector

AvePoint • Arlington, Texas, USA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

About AvePoint

AvePoint is the global leader in data management and SaaS operations. Our Public Sector business empowers federal state and local government agenciesas well as education and defense organizationsto collaborate securely manage compliance confidently and accelerate digital transformation.

We help our customers modernize the way they work with Microsoft 365 SharePoint Teams and other cloud technologiesensuring their data is protected governed and optimized for mission success.

About the Opportunity

As Director Customer Success (Public Sector) youll lead a high-performing team focused on helping AvePoints government education and regulated customers realize measurable value from our solutions.

Youll oversee a portfolio spanning federal state local and education accounts ensuring strong adoption customer health and retention. Your leadership will shape the Public Sector customer journeyfrom onboarding through renewalensuring AvePoint remains a trusted partner in every phase of the relationship.

What Youll Do

  • Lead and scale the Public Sector Customer Success organization developing an engagement model that drives adoption expansion and retention across a complex and regulated customer base.
  • Partner cross-functionally with Sales Product Engineering and Marketing to ensure seamless handoffs proactive communication and alignment on customer value delivery.
  • Develop and execute data-driven customer health and success plans to track adoption usage satisfaction and ROI across all Public Sector customers.
  • Serve as an executive sponsor and point of escalation for key accounts navigating complex renewal negotiations procurement processes and stakeholder relationships.
  • Own and analyze customer success metrics including Gross and Net Revenue Retention (GRR / NRR) NPS product adoption and renewal rates.
  • Recruit coach and develop a diverse and high-performing team of Customer Success Managers and Partner Success professionals.
  • Identify and mitigate churn risk by using leading indicators customer feedback and predictive analytics to build proactive engagement models.
  • Collaborate with leadership to refine and continuously improve the overall Public Sector customer engagement model and operational playbooks.

Who You Are

  • 7 years of experience in Customer Success Account Management or similar functions within a SaaS or technology company.
  • 3 years of people leadership experience including managing and scaling a Customer Success team.
  • Experience supporting Public Sector customers including knowledge of federal state and local government procurement cycles compliance frameworks (FedRAMP ITAR CJIS etc.) and contracting processes.
  • Proven track record of driving product adoption and customer retention in a recurring revenue business model.
  • Strong executive presence with the ability to communicate complex concepts simply and persuasively to senior stakeholders both internally and externally.
  • Adept at data-driven decision-making using metrics and analytics to inform strategy and improve performance.
  • Highly collaborative leader who thrives in cross-functional environments and aligns naturally with Sales Product and Support teams.
  • Hands-on approach to leadershipwilling to get into the details when needed while maintaining a strategic perspective.

    • Why AvePoint

  • Opportunity to lead a strategic growth segment at a public SaaS company with a mission-critical customer base.
  • A people-first culture that values innovation collaboration and professional development.
  • Access to learning mentorship and career-growth opportunities across a global organization.
  • Competitive compensation bonus eligibility equity participation and comprehensive benefitsincluding tuition reimbursement and generous PTO.

    • The Salary Range for this role is $150000 - $180000. At AvePoint we strive to offer competitive fair and equitable total rewards. The listed salary range represents a good faith estimate with final offers based on location experience skills and qualifications. The listed range reflects base salary only; our total rewards include base salary comprehensive benefits (medical dental vision 401(k) with match unlimited PTO) and depending on the role bonuses commissions or equity (RSUs). We welcome compensation discussionsapply even if your expectations fall outside the range.

    Required Experience :

    Director

    Key Skills

    International Development,Flight Operations,Football Coaching,Infection Control,Marketing & Advertising

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 150000 - 180000

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    Director Public Sector • Arlington, Texas, USA

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