Manager, Processing

Manager, Processing

Local or 100% Remote

Real Impact, Real People : Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

Funding : With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast! You have the opportunity to join us at a pivotal stage.

Game-changing Product : We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

Great Place to Work : Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

Remote First Culture, Genuine Connection : Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the Role

We are seeking a motivated and detail-oriented Processing Manager to lead our Processing team within Home Equity Investments (HEI). This team is responsible for title review, curative resolution, and direct customer engagement with homeowners who have questions throughout the processing journey. As Processing Manager, you will oversee daily operations of the processing pipeline, ensure curative issues are resolved efficiently, and foster a best-in-class customer experience while protecting the company's lien position.

You will play a critical role in driving performance, scaling operations, and supporting revenue goals while ensuring a seamless homeowner experience. This position requires a strong balance of people leadership, operational discipline, and curative / title expertise, coupled with a keen focus on risk management and control frameworks that safeguard both customers and the business.

Your Responsibilities

Team Leadership & Oversight

• Lead, coach, and develop a team of Processors responsible for title review, curative matters, and applicant communications.
• Monitor individual and team performance against established SLAs, ensuring accountability for pipeline management and customer responsiveness.
• Create a culture of ownership, collaboration, and continuous improvement.

Operational Execution

Process & Technology Enablement

Customer & Stakeholder Engagement

About You

Our Benefits

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary) :

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement : This is a remote position. However, candidates must reside in one of Point's states of operation : AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, or WA.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.