Functional Analyst

Overview

Under the general supervisor of department management performs essential administrative and technical duties of a non-routine nature related to the operation of computer equipment and software managed by the department / division. Assist management in the various aspects of managing computer resources and perform other duties as required. Provides effective and professional customer service by responding to requests for information from City staff and management. Develops, prepares, analyzes, and monitors reports for Municipal Court operations.

Responsibilities

• Serves as the initial point of contact for departmental staff for troubleshooting problems with application software and desktop hardware / software
• Monitors all work orders submitted to the IT help desk and completes within the designated time allowed
• Is responsible for the court’s hardware inventory
• Identifies data to analyze, collect, and to ensure accuracy
• Analyzes case now and timely disposition of a case
• Maintains cases disposes, reviewing percentages of dispose / non-disposed, able to analyze the data
• Analyzes other data to ensure effective court operations
• Is responsible for establishing and maintaining security as required by the application software, department, and city policy
• Prepares and monitors monthly reports and audits transactions and system users
• Monitors, coordinates, and documents all upgrade patch modifications and testing of the court’s application software
• Develops, analyzes, and audits reports or queries as requested by management, council, or special projects using reporting tools provided with the application software and / or other available tools
• Develops reports in Incode and Crystal Reports as needed
• Performs requirement analysis and recommends business process redesign and / or software modifications or changes to the existing application or processes
• Develops, prepares, and updates processes required by law, legal / judicial, or changes in laws or ordinances
• Prepares and maintains functional process documentation to describe information processing capabilities, functions, and operational aspects involving existing or proposed systems
• Prepares and updates forms in the department’s software as required by legal, judicial, management changes, and / or changes in the law
• Requires ability to work independently or as part of a team to accomplish complex detailed work
• May be asked to perform other duties as assigned

Position Type and Typical Hours of Work

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Qualifications

Licenses and Certifications

Required

Required within two (2) years of employment

Preferred

Employment Testing

Employment is contingent on passing any post-offer pre-employment screening as listed below :

Basis of Rating

A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview.

Supplemental Information

Any position that lists a minimum qualification for education level and / or license / certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.