Enrollment Representative II

Membership Enrollment Coordinator

Responsible for daily workflow activities to include the following membership / enrollment activities : processing of applications for new enrollments, terminations / cancellations, changes, renewals, database updates, and / or monthly billings.

Logistics : This is a full-time (40-hours / week) position, Monday-Friday. Employees will work an 8-hour shift scheduled during our normal business hours of 8 : 30 AM-5 : 00PM at the Percival Road, Columbia, SC location.

What You Will Do :

• Receives and logs subscriber and member enrollment applications to the system. Processes / keys complex applications including new enrollments, terminations / cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit / error reports generated from membership transactions
• Works with multiple operational areas to ensure relevant / appropriate group structure, status, benefits, and / or billing. May prepare and issue contracts, benefit books, and standard and custom id cards.
• Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues / problems.
• Trains new staff and updates / maintains accurate desk procedures. Assists with problem resolution.
• Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills.

To Qualify for This Position, You Will Need :

What We Can Do for You :

What to Expect Next :

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.