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Senior Solutions Architect
Senior Solutions ArchitectfirstPRO, Inc • Exton, PA, US
Senior Solutions Architect

Senior Solutions Architect

firstPRO, Inc • Exton, PA, US
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  • [job_card.full_time]
[job_card.job_description]

Job Description

The Senior Solution Architect, D&T — Plan to Produce partners with Quality and Operations to define, design, and deliver technology-enabled solutions across the Plan-to-Make workstream. This role is primarily responsible for SAP Quality Management (QM) processes and integrations with LIMS and MES systems, ensuring best-in-class support and alignment with company policies, regulatory requirements, and D&T standards. The architect will drive strategic direction, manage support strategy and SLAs, and enable productive, high-quality delivery across SAP and MES environments. This is a 12-month hybrid contract requiring 3 days onsite per week in Exton, PA.

Responsibilities

  • Collaborate with Quality, Operations, and Warehouse functions to understand business needs and translate them into detailed SAP and D&T technical requirements.
  • Lead strategic planning, solution design, and technical delivery for SAP Quality Management and Supply Chain capabilities.
  • Manage support operations including ticket handling, master data maintenance, release management, and SLA performance.
  • Provide hands-on delivery of SAP QM functionality and enhancements to meet defined business requirements.
  • Solve complex issues by applying deep functional and technical expertise within the ERP Services Delivery model and regulatory frameworks (SOX, FDA GMP).
  • Create and maintain project artifacts including project charters, plans, budgets, and capital requests in accordance with Project and Portfolio Management processes.
  • Develop and maintain system lifecycle documentation such as SOPs, SOIs, and Job Aids in compliance with corporate policies.
  • Participate in and adhere to the Change Control process.
  • Support Lean Sigma initiatives and continuous improvement programs.
  • Ensure consistent, reliable attendance; comply with all safety regulations, procedures, and company policies.
  • Collaborate with local and global teams while prioritizing and executing work effectively in a high-pressure, fast-paced environment.
  • Travel globally as needed (up to 10%).

Requirements

Education & Experience

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Management, Supply Chain, or related field (or equivalent experience).
  • Minimum of 8 years of relevant work experience.
  • Experience managing support teams and driving delivery in global environments.

    • Technical Skills

  • In-depth expertise in SAP Quality Management (QM) with strong understanding of integrations to SAP PP / PI in SAP ERP.
  • Experience with at least two full end-to-end SAP ERP implementations ; exposure to SAP S / 4HANA is a plus.
  • Deep understanding of SAP QM configurations and functional areas including :
  • Quality Planning
  • Inbound, In-Process, Recurring, and Outbound Inspections
  • Quality Notifications
  • Batch Management, Traceability, Recalls
  • Workflow Management
  • Non-Conformance Processes
  • Multiple Specifications
  • Physical Samples & Stability Analysis
  • Result Recording
  • QM Reporting
  • Experience with MES and LIMS system integrations is strongly preferred.
  • Skilled in managing SLAs, performing regression testing, and coordinating master data cleansing.
  • Ability to guide and mentor team members; may direct work of others.

    • Soft Skills & Additional Abilities

  • Strong communication, prioritization, and problem-solving skills.
  • Ability to work independently with sound judgment and urgency.
  • Comfortable in virtual, global, and high-pressure work environments.
  • Commitment to adhering to SOPs, quality standards, and safety requirements.

    • Preferred Qualifications

  • Agile & Scrum certification
  • ITIL certification

    • Additional Details

  • Hybrid role requiring at least 3 days onsite.
  • Global travel up to 10% (approx. 26 business days per year).
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