Senior Director of Technical Services

A company is looking for a Senior Director of Technical Services to lead a team focused on customer retention and growth.

Key Responsibilities

Collaborate with customers to ensure they realize the full potential of solutions and advocate for their needs within the organization

Develop strategies to enhance customer satisfaction and identify growth opportunities within existing accounts

Lead the Professional Services ARR line of business, ensuring profitable operations and effective project delivery

Required Qualifications

Bachelor's Degree in Project Management, Business Administration, or a related field, or 13-15 years of related experience with 9-10 years in management

Proven experience in a leadership role within post-sales management, professional services, or customer support, preferably in a technology-driven environment

Strong consulting background with the ability to translate customer needs into effective service solutions

Deep understanding of customer success principles and experience in developing post-sales strategies

Familiarity with AI, automation, and emerging technologies to enhance service delivery