Customer Service Representative (816510)

Customer Service Representative

In this Customer Service role, you will be an integral part of the Operational team. As the initial contact in our primary office location, you will be responsible for greeting each client, keeping records related to attendance and scheduling, and managing the reception area.

In this role, you will manage client information in dual databases and ensure that each client is receiving exceptional customer support during their experience with us.

In this role, you will also assist with new client intake and orientation by assembling all informational materials and / or packets, as well as co-hosting virtual introductory sessions via ZOOM.

Other responsibilities of the Customer Service Representative position include :

• Manage incoming calls made to the general administration line
• Respond to voicemail messages with 24 hours of receipt
• Assist clients with scheduling appointments
• Provide general information and referrals to support organizations such as food pantries, public transportation, etc.
• Support operations by assisting with outreach and intake efforts
• Gather information and generate reports, as needed
• Other duties as assigned

Qualifications :

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.