Carrier Account Manager

Job Description

Job Description

About Bridgeway

Bridgeway is a rapidly growing Pittsburgh based company that is already among the country’s largest specialty transportation providers. Join an exciting and dynamic work environment where Team Members work together to deliver world class support to our customers, drivers, agents and carriers. With over a half a million loads annually, and a legacy of service to customers in critical industries, Bridgeway has a history of solving the country’s toughest transportation problems. Join our Team and become the Future of Freight!

About the Position

A Carrier Account Manager involves working in the transportation industry to deliver goods to clients by coordinating the shipment process between carriers and customers. As a Carrier Account Manager, you will be the main point of contact for our carrier partners, negotiating freight rates, tracking shipments, and ensuring customer satisfaction. You will be responsible for managing multiple carrier partners daily and must have strong organizational and multitasking skills. You should be able to work in a fast-paced environment, have excellent communication and customer service skills, and possess critical thinking and problem-solving abilities. The Carrier Account Manager role requires you to be an effective team player while working independently to meet margin and volume targets. It's your job to ensure the timely delivery of goods and maintain relationships with carrier partners by providing exceptional service.

Responsibilities :

• A Carrier Account Manager negotiates prices with carriers for shipping services.
• They build relationships with carriers to establish long-term partnerships.
• They manage transportation logistics to ensure shipments arrive on time and meet customer expectations.
• They track shipments and maintain communication with carriers and customers throughout the transportation process.
• They develop and maintain a database of carriers to select from for each shipment.
• They optimize shipping routes and methods to reduce costs and increase efficiency.
• They collaborate with other departments within the company, including sales and operations, to ensure customer satisfaction.
• They may analyze market trends and recommend new carriers or transportation methods to stay competitive.
• They may provide training or guidance to other team members on industry best practices and procedures.

Candidate Requirements

The Company provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information, or other categories protected by law.