Customer Care Representative

A company is looking for a Customer Care Representative.

Key Responsibilities :

Respond to 70-90 phone calls per day, providing exceptional customer service

Assist customers with inquiries via email and support other departments with policy procedures

Help Pet Parents understand coverage options, review claims, and maintain policies

Required Qualifications :

Strong mental and emotional resilience to handle challenging customer interactions

Experience in a customer service role, preferably in a call center setting

Basic technical proficiency in navigating multiple software applications

Adaptability and multitasking ability in a fast-paced environment

A genuine desire to positively impact customers' experiences