Infrastructure Specialist Associate (PN )

18 months combined work experience & / or training in any combination of the following : installing monitoring / maintaining configuring upgrading & / or administering / operating a single technology domain.

OR

Successful completion of IT Apprenticeship program at designated agency.

OR

Completion of associate core program in computer science or information systems.

Note : the official position description on file with the designated agency is to reflect in the minimum acceptable characteristics the required technology related experience. Only those applicants possessing the required technology related experience listed in the position description are to be considered for any vacancies posted. The vacancy / job posting should also only list the required technology related experience commensurate with the position in question

Job Skills : Information Technology

The State of Ohio is a drug free workplace which prohibits the use of marijuana (recreational marijuana / non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

What will you do

At DODDS assigned Developmental Centers and / or offices answers questions from end users offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and / or lower-level staff via conversation observation or technical documentation

Offers assistance with producing various reports for the center

Receives training on and assists higher-level specialists to become proficient in installation maintenance configuration upgrading and / or administration of hardware and software tools in a single technology domain

Develops and maintains documentation

Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II III customer support

Assists higher-level specialists diagnoses analyzes and resolves issues for customer(s) in assigned technology domain

Grants access maintains user accounts troubleshoots problems and upgrades software

Provides input and suggestions to supervisor / management relative to scope of duties

Stays up-to-date regarding current and new technologies standards and techniques

Receives training and learns system security skills to promote system security and awareness by adhering to the Agencys and / or States IT security policy(s) and standards

Assists in conducting performance tuning for hardware and software

Receives training on vendor-supplied 3

rd

party utilities for monitoring to become proficient in independent utilization of monitoring utilities

Interfaces with other platforms from a hardware and / or software perspective (e.g. video conference equipment)

Changes telephone system (movesaddschanges) updates speed dial assists to pull reports

Supports DC payroll department with Kronos time clock hardware configuration

Configures wireless devices to connect and operate on the network (e.g. laptops smart phones etc.)

To request a reasonable accommodation due to disability please contact our ADA Coordinator by email at .

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees

• . For a list of all the State of Ohio Benefits visit our Total Rewards website ! Our benefits package includes :
• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems ( such as OPERS STRS SERS and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )
• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Join Our Team!

Accepting applications for an Infrastructure Specialist Associate position!

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.

Ohio is the heart of opportunity and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support :

The Division of Information Technology Services (ITS) is responsible for the safe efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The final candidate selected for the position will be required to undergo a criminal background check. RuleBackground Investigations for Employment outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.

Required Experience :

IC

Key Skills

Disaster Recovery,Active Directory,Production Environment,OS,Windows,AIX,Asset Management,ITIL,Linux,Perl,Java,Business Units,Uat,UNIX,Architecture

Employment Type : Full-Time

Experience : years

Vacancy : 1