Operations Manager

Operations Manager : Manhattan, SaaS Startup, 401K + Match, Great Growth Opportunity!

This Jobot Job is hosted by : Patrick Murphy

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Salary : $90,000 - $110,000 per year

A bit about us :

If you love the speed and mobility of a startup, this is an excellent position for you.

We are a fast-growing fintech company transforming how community financial institutions build and deepen member relationships. Our marketing and engagement platform helps banks modernize acquisition, lending, and member growth by replacing outdated CRM tools with intelligent, data-driven infrastructure tailored to financial services.

We're profitable, growing rapidly, and backed by a strong client base of over 100+ financial institutions nationwide.

Why join us?

Medical, Dental & Vision Insurance : We cover 90% of premiums for employees and 50% for dependents.

401(k) : 3% safe harbor match.

Paid Time Off : 14 days of PTO to rest and recharge.

In-Office Culture : We believe proximity fuels pace - this role is based in our New York City office.

Job Details

We’re looking for an Operations Manager to be the connective tissue that keeps the organization running at full speed. You’ll work directly with the founders — particularly the COO — gaining first-hand experience in what it takes to build and scale a high-growth SaaS startup from the inside out.

This is a hands-on, high-visibility role for someone who thrives in structured chaos. You’ll manage core operational processes across finance, reporting, compliance, and client operations, while also having the autonomy to identify inefficiencies, design better systems, and drive meaningful change across the business.

You’ll sit at the center of the operation — partnering with leadership, product, customer success, and finance to keep information flowing, numbers precise, and decisions data-driven.

What You’ll Do

• Drive operational excellence : Strengthen how data, teams, and tools connect — ensuring smooth handoffs between Sales, Success, and Product, maintaining CRM and project hygiene, and identifying opportunities for automation and efficiency.
• Collaborate and improve : Work with leadership and cross-functional teams to spot operational friction, propose solutions, and build scalable systems that make the business faster, sharper, and more effective.
• Run the numbers : Own key finance and reporting processes — compiling lender or partner data, tracking client payouts, supporting invoicing, assisting with reconciliations, and generating revenue insights that guide strategic decisions.
• Maintain compliance and organization : Keep the company audit-ready by managing InfoSec questionnaires, access reviews, required filings, and clean documentation across systems.

You’ll Thrive Here If You’re a…

You Bring

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