Water Key Accounts Program Manager

Water Key Accounts Program Manager

Under general supervision, the Water Key Accounts Program Manager serves as the primary liaison with key account customers and monitors the performance of key accounts. The position is responsible for identifying, developing, and implementing partnerships and opportunities with key accounts on business operations, account services, rates, contracts, and emergency management communications.

Essential duties and responsibilities may include, but are not limited to, the following :

• Implement the City of Georgetown Water Utility's Key Account Program
• Perform account management processes related to key accounts ensuring high customer satisfaction
• Implement document management systems for agreements, customer interaction, and compliance documents
• Maintain and audit key account data within the Customer Information System
• Implement critical service management processes to ensure continuity of service to critical customers
• Work with internal and external teams to coordinate key-account-related work planning and scheduling
• Create and configure water and wastewater key accounts
• Review and participate in approvals of key account permitting processes
• Serve as a single point of contact for key account customers to resolve billing and service issues
• Support key account contract negotiation and record keeping
• Ensure compliance with contractual requirements pertaining to key accounts
• Review and analyze key account data to ensure billing accuracy
• Monitor accounts receivable for key accounts to ensure timely payment and identify discrepancies
• Prepare and present financial performance reports
• Support rate design, fee schedules, and charges pertaining to key accounts
• Participate in Development Utility Service Agreement planning meetings
• Participate in engineering and construction planning meetings
• Assist regulatory and conservation teams with program compliance for key account customers
• Other duties as assigned.

Knowledge :

Skills :

Minimum Qualifications :

Preferred Qualifications :

Licenses and Certification Requirements :

Valid Class "C" Texas driver's license required. Out-of-state license holders must have a valid license and provide a three-year driving history.

Physical Demands and Working Environment :

Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, and use of foot controls.

Hiring Range : $87,539.92 - $109,657.60, annually.