Sales Lead - San Francisco Main

Overview

THE SALVATION ARMY - SF MAIN THRIFT STORE

SALES LEAD, FULL TIME / BENEFIT ELIGIBLE $20.18 per hour

Mission :

The Salvation Army mission statement describes its evangelical Christian foundation and commitment to preaching the Gospel and meeting human needs without discrimination.

Position Objectives

To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.

Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.

Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.

Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

High School Diploma or equivalent.

Minimum of one year of previous retail experience; supervisory experience preferred.

Must pass background check, including Criminal History and Sex Offender Registry.

Ability to communicate effectively with management, store employees, customers and donors.

Physical Requirements

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.

Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.

Ability to lift up to 50 lbs.

Ability to perform various repetitive motion tasks.

Core Competencies

Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Essential Duties and Responsibilities

Takes an active role and partners with the Store Manager in daily store operations, including opening / closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.

Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and / or Assistant Manager; discusses concerns with District Sales Manager.

Assists Store Manager to monitor and analyze key performance indicators to drive store sales and profitability as projected by budget and goals set by Command Retail Directors and Command Administration.

In the absence of the Store Manager and Assistant Manager – schedule store employees to ensure appropriate coverage; coordinate daily morning and shift change team meetings; provide coaching, training, and development; ensure Time and Attendance compliance.

Ensure high levels of customer and donor satisfaction through excellent service and by maintaining good community relations; develop strategies to improve service.

BRP (Back Room Processing) – Support Store Manager to ensure Back Room Processors / Warehouse Associates work effectively to meet daily processing goals.

Responsible for supervision, support, and reporting of program Beneficiaries when Work Therapy Assignments are in place at the store.

In the absence of the Store Manager and Assistant Manager – responsible for protection and security of store currency, inventory, and property, including cash deposits, bank deposits, products for sale, and building security.

Ensure the building is secured during non-operating hours with alarm system arming and alert protocol.

Assure safety measures are established and maintained consistent with ARC policy and regulations; report safety issues / incidents immediately; assist with conducting and recording mandatory Weekly Store Meetings.

May transfer or be relocated to other stores based on business needs.

Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Education & Experience

Required

GED or High School Diploma or equivalent.

Experience

2 years in roles including : Supervisory role in a Retail Environment; Team Leader, Retail Environment; Retail Sales Floor Experience.

Preferred Behaviors & Motivations

Dedicated : Devoted to a task or purpose with loyalty or integrity.

Team Player : Works well as a member of a group.

Enthusiastic : Shows intense and eager enjoyment and interest.

Ability to Make an Impact : Inspired to perform well by contributing to project or organizational success.

Work-Life Balance : Values time to pursue work and interests outside of work.

Peer Recognition : Motivated by praise from coworkers.

Equal Opportunity

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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