Medical Equipment Customer Service Representative (TEMP)
- [job_card.full_time]
About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc ., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Customer Service Representative - Home Healthcare Intake & Insurance Verification
Support Patients. Coordinate Care. Make a Difference.
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day.
You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
What You'll Do -Essential Job Functions
- Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
- Coordinate documentation and service setup for respiratory products and medical equipment.
- Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
- Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
- Maintain organized records and referral logs in compliance with JCAHO and company standards.
- Provide technical assistance and support for walk-in and retail equipment requests.
- Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
- Assist with office operations including supply monitoring, deposits, and batch reporting.
What You Bring
Why Join Rotech?
Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Qualifications
Employment Requirements
To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon :
Qualifications
Required Education & Experience
Preferred Background
Skills & Competencies
Technical Proficiency
Physical Requirements
Rotech Information
Benefits
Commission for Account Executives
Fixed and variable rate car reimbursement for Area Managers and Account Executives
Meru Health Mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings solutions programs
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
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