Customer Service Representative

Customer Service Representative

Heritage Home Service has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We're a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.

We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.

Responsibilities

Answer incoming calls with professionalism and warmth

Schedule service appointments and dispatch technicians

Resolve customer inquiries and ensure satisfaction

Maintain accurate records in our system

Collaborate with team members to ensure smooth operations

Follow up with customers to build lasting relationships

Qualifications

3+ years of customer service experience

Experience with high-volume inbound and outbound calls

Strong communication and problem-solving skills

Ability to multitask in a fast-paced environment

Positive, customer-first attitude and team mindset

Basic computer skills (training provided)

Benefits

Competitive hourly pay

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Flexible shifts

Ongoing training and career advancement opportunities

Supportive and energetic team culture

Compensation

$22.00 $26.00 per hour

If you're ready to join a company that values your voice, supports your growth, and makes every day meaningfulapply today and become part of the Heritage Home Service team in Boxborough!

Heritage Home Service may conduct a pre-employment background check and drug test, subject to applicable law.