Technical Support Representative

A company is looking for a Technical Support Representative to provide customer support and manage technical issues.

Key Responsibilities

Respond to customer calls and troubleshoot technical issues

Monitor and manage incident and service requests in the ticketing system

Coordinate maintenance and repairs with relevant teams and document all processes

Required Qualifications

2-3 years of experience in a technical support role

High School diploma or GED

Training or certification in Cisco, Cambien, Calix, or Juniper

Knowledge of network technologies and components

Understanding of data and signal flow through a network