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Director, Member Success Partner--West Region (Los Angeles County)
Director, Member Success Partner--West Region (Los Angeles County)Renaissance • Los Angeles County, CA, US
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Director, Member Success Partner West Region (Los Angeles County)

Director, Member Success Partner West Region (Los Angeles County)

Renaissance • Los Angeles County, CA, US
[job_card.variable_days_ago]
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  • [job_card.part_time]
[job_card.job_description]

About the Company

Renaissance Alliance Insurance Services is a leading technology-enabled financial services company aspiring to become the premier provider of business services, technology enablement, and risk transfer relationships to independent insurance agencies serving the US Property & Casualty insurance industry. Our company continues expanding capabilities to serve our clients across the US and we have increased our insurance premium under management from $1.3B to $5.8B with a combination of organic and inorganic growth strategies.

We are seeking a Director, Member Success Partner West Region, who will serve our member agents by partnering with them to increase utilization of our platform including all products and services of the firm. The ideal candidate is someone with a passion to support clients in a fast-paced, high-growth environment.

About the Role

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following : Builds strong relationships with member agency principals and their teams to increase member engagement and platform utilization as the primary liaison between member agencies and Renaissance.

Responsibilities

  • Lead key interactions with member agents such as delivering Partnership Reviews and conducting agency-carrier planning process.
  • Partner with Renaissance team members in addressing and resolving issues in the platform.
  • Serve as host at Renaissance events, encouraging member attendance and participation.
  • Attend professional association, carrier, and industry educational and networking meetings as appropriate.

Qualifications

  • Bachelors degree or equivalent in years of experience and training.
  • Minimum five years of agency focused property and casualty insurance industry experience with an insurance company and / or insurance agency preferred with an advanced understanding of P&C product lines, market and industry trends, and federal / state regulations to design and execute growth initiatives and optimize agency services.

    • Required Skills

  • Good understanding of how agencies and carriers work together.
  • Excellent organizational skills to simultaneously manage several projects, provide successful outcomes, and accurately document all activity in a timely manner.
  • Confidently and effectively communicates with a professional demeanor through oral and written means with a diverse range of individuals both internally and externally.
  • Responsive to clients needs and fosters a positive experience through a clear understanding of a clients situation, perception, and expectation.
  • Relational exhibits a confident demeanor, a positive attitude, and genuine friendliness. Is honest, respectful, considerate, empathetic, and approachable.
  • Adaptable ability to be flexible and adjust to new or changing priorities and situations.
  • Resilient self-assured, enthusiastic, and determined to overcome obstacles and challenges to reach goals and exceed expectations.
  • Problem Solver capable of identifying current and potential situations, use analytical thinking to consider all factors, and implement effective solutions.
  • Knowledge of Microsoft Office applications required including Teams, Excel and PowerPoint and social media platforms such as LinkedIn.
  • Knowledge of agency management systems such as Vertafore AMS360, Applied Epic, EZLynx and Hawksoft is a plus.
  • Valid driver's license and satisfactory driving record.
  • Must be able to travel (including overnight travel) in response to member needs and attend functions including Renaissance and member networking functions.

    • Pay range and compensation package

  • Salary up to $130K
  • Annual discretionary bonus target : 20% of annual base salary
  • Competitive benefits package

    • Equal Opportunity Statement

    Renaissance Alliance Insurance Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, parental status, pregnancy, political affiliation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    ```

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    Director Region • Los Angeles County, CA, US

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