Transportation Customer Service - Reg FT

Transportation Customer Service Representative

Under general supervision performs shift work at the Reservations and Customer Service Center and at the Ticket Office(s). Effectively interacts with customers either in person, via telephone, or on-line, providing timely and accurate information regarding transportation services, baggage handling, customer service, and general information pertaining to Bald Head Island. Sells ferry tickets and makes transportation reservations. Collects and accounts for ferry ticket revenue during the shift. Maintains accurate records and data relevant to passenger ridership and customer service contacts. Completes various reports in a timely manner. Reports to Lead Customer Service Representative.

Essential Functions :

• Answers telephone and makes transportation reservations, receives inquiries, provides requested information or refers caller to appropriate source.
• Enters arrival and departure tram reservations into transportation software.
• Maintains knowledge of current events, activities, and hours of operation at various venues and entities on the island.
• Responsible for accurate accounting of shift cash bank.
• Forwards phone lines to Ticket Offices when Customer Service Center is not staffed.
• Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines.
• Utilizes computerized equipment to enter necessary information.

Reservations and Customer Service Center :

Deep Point Ferry Landing Ticket Offices :

Additional Functions :

Minimum Education, Training and Experience :

Graduation from high school or equivalent, one year of clerical experience and six months in a position dealing with the public; or an equivalent combination of training and experience to provide the required skills, knowledge, and abilities.

Special Requirements :