Talent.com
IT Support Manager
IT Support ManagerSangoma • Atlanta, GA, US
IT Support Manager

IT Support Manager

Sangoma • Atlanta, GA, US
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
  • [filters_job_card.quick_apply]
[job_card.job_description]

IT Support Manager

Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. As a trusted leader in business communications solutions, we are focused on providing top-notch services that leverage innovative technology to foster better communication. In this pivotal role, you will oversee IT support operations, ensuring our clients receive timely, efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. If you thrive in a fast-paced environment and have a passion for technology and customer service, we invite you to help us uphold our reputation for excellence. While this is a remote position in the US, we are accepting candidates from the central and eastern time zones.

Your Role :

  • Manage, mentor, and develop a team of IT support technicians.
  • Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service.
  • Develop and implement IT support policies, procedures, and best practices.
  • Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement.
  • Analyze and report on support metrics to identify areas for improvement.
  • Serve as a point of escalation for advanced technical support issues.
  • Maintain a comprehensive knowledge base of support procedures and technical solutions.
  • Ensure team adherence to service level agreements (SLAs) and quality standards.
  • Develop training programs for staff to enhance technical skills and customer service capabilities.
  • Stay current with industry trends and emerging technologies to continuously enhance support services.
  • Participate in IT projects and initiatives to improve overall business operations.

Your passion for customer service and results-oriented approach will play a pivotal role in driving satisfaction across our user and partner base.

Requirements

Your Background :

  • 7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role.
  • Bachelor’s degree in Information Technology, Computer Science, or related years of experience in IT.
  • Strong understanding of IT service management (ITSM) frameworks.
  • Strong Microsoft experience and working knowledge of all products.
  • Must have experience in triaging IT ticket requests.
  • Proven leadership and team management skills.
  • Excellent problem-solving and analytical abilities.
  • Exceptional verbal and written communication skills.
  • Ability to work in a fast-paced environment and manage competing priorities.
  • Strong customer service orientation and a commitment to excellence.
  • Familiarity with ticketing systems, remote support tools, and network troubleshooting.

    • Preferred :

  • ITIL certification or other relevant IT service management certifications.
  • Experience working in the telecommunications or software industry.
  • Knowledge of VoIP technologies and Unified Communication systems.
  • Proficient in using performance metrics and KPIs to drive team effectiveness.

    • Benefits

    What We Offer :

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period
  • Flexible PTO plan & Company Holidays
  • Employee Stock Option Purchase Plan
  • 401K with matching
  • Entrepreneurial work environment partnered with high-growth career opportunities.

    • Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

    You must be authorized to work in the United States full-time for any employer. No agencies, please.

    [job_alerts.create_a_job]

    Manager It Support • Atlanta, GA, US

    [internal_linking.related_jobs]
    Manager, Application Support

    Manager, Application Support

    Inovalon, Inc. • Atlanta, GA, United States
    [job_card.full_time]
    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and ec...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    ITSM Problem Manager

    ITSM Problem Manager

    NEXTGEN Healthcare • Atlanta, GA, United States
    [job_card.full_time]
    The ITSM Problem Manager is a strategic and hands-on role responsible for driving root cause analysis, problem elimination, and long-term solutions to recurring issues impacting NextGen Healthcare....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    US Navy • Atlanta, Georgia, United States
    [job_card.part_time]
    At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be l...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Manager, IT Applications

    Manager, IT Applications

    MatrixCare • Atlanta, GA, US
    [job_card.full_time]
    Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed.The primary...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    IT Senior Manager

    IT Senior Manager

    Georgia Staffing • Atlanta, GA, US
    [job_card.full_time]
    PulteGroup Career Opportunities.Build a career that builds your future with PulteGroup! We believe in building more than just homeswe believe in building inspired employees, meaningful careers, and...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Manager, Cloud Foundations | Platforms

    IT Manager, Cloud Foundations | Platforms

    Atlanta Staffing • Atlanta, GA, US
    [job_card.full_time]
    How you'll help us Keep Climbing (overview & key responsibilities) At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Manager, Collaboration

    IT Manager, Collaboration

    TIER4 GROUP • Atlanta, GA, US
    [job_card.full_time]
    Contract to Hire (6 months to FTE) | Onsite.One of our top digital banking clients has recently emerged as a spinoff from their parent company. Due to this, they need to hire an IT Manager, who will...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager - IT SOX Risk Advisory

    Manager - IT SOX Risk Advisory

    EisnerAmper • Atlanta, Georgia, United States
    [job_card.full_time]
    At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Enterprise Applications Support Manager

    Enterprise Applications Support Manager

    TireHub, LLC • Atlanta, GA, US
    [job_card.full_time]
    At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling.We call them Hubbers – because they’re at the center of everyth...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Delivery Manager : Infrastructure

    Service Delivery Manager : Infrastructure

    ANDRITZ • Alpharetta, GA, United States
    [job_card.full_time]
    Service Delivery Manager Infrastructure.The Service Delivery Manager – Infrastructure oversees the delivery, performance, and lifecycle management of infrastructure services across the local region...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager, IT Applications

    Manager, IT Applications

    Brightree • Atlanta, GA, US
    [job_card.full_time]
    Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed.The primary...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Senior Manager, IT Applications

    Senior Manager, IT Applications

    Atlanta Community Food Bank • Atlanta, GA, US
    [job_card.full_time]
    This position works a hybrid schedule at our East Point location.The Atlanta Community Food Bank is working to end hunger in our community with the food, people, and big ideas needed so that no one...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Sales Manager

    IT Sales Manager

    Vee Technologies Incorporated • Atlanta, GA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Client Services Manager IT Vee Technologies is one of the fastest growing companies in America offering outsourced services to Fortune 500 and mid-sized companies. The IT Client Services Manager is ...[show_more]
    [last_updated.last_updated_30]
    IT Support Specialist

    IT Support Specialist

    Slip Robotics • Norcross, GA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    As Slip Robotics’ as an internal IT support specialist, you will be supporting all our IT operations.You will operate as an individual contributor, providing hands-on support and also involved in a...[show_more]
    [last_updated.last_updated_30]
    IT Operations Manager

    IT Operations Manager

    Thinkit Resources • Atlanta, GA, United States
    [job_card.full_time]
    My client is seeking an experienced and motivated IT Operations Manager to join their growing team.In this position, you will report directly to the IT Director and play a key role in shaping the I...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT and support roles (Remote)_

    IT and support roles (Remote)_

    Scale AI • Atlanta, Georgia, United States
    [filters.remote]
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Manager - IT Operations Service and Support (Atlanta)

    Manager - IT Operations Service and Support (Atlanta)

    Unifi • Atlanta, GA, US
    [job_card.part_time]
    Manager of IT Operations Service and Support.IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procur...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Manager

    IT Manager

    Novatech Inc. • Alpharetta, GA, US
    [job_card.full_time]
    Novatech is The Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud, and Security solutions for organizations across the country. We are growing nationwide and expanding ...[show_more]
    [last_updated.last_updated_30] • [promoted]