Support Coordinator

We are seeking a Support Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Work with providers in advance to build their monthly schedules as well as coordinate and maintain clinician schedules to avoid overlaps.
• Communicate provider schedules in advance with nursing facilities, verify and confirm prior to date of visit, including telehealth clinics.
• Obtain referrals from nursing facilities, verify eligibility and prior authorization if required.
• Enter new resident information and updates into the electronic health records system.
• Work with nursing facilities to develop a list of residents to be served on nursing home visits.
• Maintain resident tracking sheet to ensure residents are activated and then followed-up by providers.
• Provide customer service to nursing facilities, providers, and other agencies.
• Support chart creation/information gathering for telehealth clinics.

• Qualifications

• Associates degree or equivalent

• Knowledge and Experience:

• Medical practice operations and workflow
• Computing skills to include programs (e.g., excel, word)
• Familiarity and knowledge of electronic health records and telehealth technology
• Medicare/Medicaid guidelines