Business Systems Analyst

JOB DESCRIPTION

Responsibilities :

Formulate and define computer systems' scope and objectives through research and analysis of the department's business systems and industry requirements.

Analyze business and user needs, document requirements, and revise existing systems and software as necessary to support the business environment.

Provide intermediate technical or production support and conducts maintenance and installation of software programs, computer systems and / or enhancements.

Plan, coordinate and conduct related software, system and end-user testing.

Troubleshoot moderately complex technical problems and issues.

Respond to requests for information, including developing moderately complex ad-hoc reports and queries in databases and / or management information systems.

Provide analytic support to department management for business planning and decision-making.

Develop and revise procedures, define processes, and provide training for users and staff.

Serve as a liaison and coordinate business application enhancements and / or software update.

Serve as a primary contact for resolving user support issues to ensure efficient operations.

Participate in department and org information systems and related projects.

Qualifications :

To be considered at the Business Systems Analyst you must meet the following qualifications :

Bachelor's degree in Business, Computer Science, or related field AND eight years of analytic experience in an information technology environment OR

Masters degree in Business, Computer Science, or related field AND six years of analytic experience in an information technology environment

The following skills and experience are applicable and required :

Deep understanding of cloud-native technologies and DevOps tools, ensuring effective system integration and operation.

Exceptional ability to troubleshoot and resolve complex issues in a high-pressure environment, maintaining system reliability.

Skill at working with cross-functional teams, facilitating clear communication between developers, operations staff, and stakeholders.

Experience in real-time monitoring and optimization of cloud resources to enhance system efficiency and reduce costs.

Vigilant in enforcing security best practices and regulatory compliance within cloud infrastructure.