Service Operations Coordinator

Service Operations Coordinator - Smyrna, GA

Dayshift

What We Offer :

Medical, dental and vision benefits available immediately

401K with company match

80 hours of paid time off and 11 paid holidays

Other benefits such as company paid long-term & short-term disability, tuition assistance and more

Annual reimbursement for safety shoes

Comprehensive training with numerous learning and development opportunities

A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work.

The Opportunity :

The Service Operations Coordinator is responsible for managing and coordinating service-related activities to ensure efficient operations and exceptional customer support. This role involves processing service reports, managing billing, scheduling preventive maintenance, organizing audits, and following up on service engagements. The position requires strong organizational skills, attention to detail, and the ability to communicate effectively with internal teams and customers.

Key Responsibilities :

Service billing coordination : Prepare and process billing documentation for completed service activities in compliance with company standards.

Preventive maintenance scheduling : Develop and maintain preventive maintenance schedules to optimize equipment performance and minimize downtime through consistent communication with our customer base.

Collaborate with the supply chain team to ensure the on time delivery, quality, and accuracy of preventative maintenance parts.

Audit scheduling : Coordinate and schedule audits at customer locations, ensuring compliance with operational and safety standards based on our customer contracts and agreements.

Follow-up on service engagements : Review, validate, and route technician service reports for accuracy and completeness.

Communicate with customers post-service to confirm satisfaction, address concerns, and identify future service needs.

Triage any follow up items indicated in the service reports.

Data management : Maintain accurate records in ERP / CMMS systems for service jobs, parts orders, and invoicing.

Cross-functional collaboration : Work closely with service managers, technicians, and finance teams to ensure timely job closure and invoicing.

What you need to succeed :

Education : Associate degree in business administration, technical services, or related field (Bachelors preferred).

Experience : 2+ years in service coordination, operations support, or a similar role.

Familiarity with ERP systems and service management tools.

Strong organizational and time-management skills.

Excellent verbal and written communication abilities with internal and external personnel.

Proficiency in Microsoft Office Suite and ERP / CMMS platforms.

Ability to manage multiple priorities and meet deadlines.

Competencies :

Customer-focused mindset with problem-solving ability.

High attention to detail and accuracy in documentation.

Ability to work independently and as part of a team.

Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate boldly. Package sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.