Manager, Isovalent & Hypershield Customer Success

Manager Of Customer Success

The application window is expected to close on January 16th, 2026. Note : Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The position is open to remote candidates in the United States, preference will be given to candidates in the Eastern Region.

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across the US and Canada. This leader will lead a team of cloud native and Cisco specialists Customer Success Architects (CSA) specializing in Switching & Networking, Kubernetes Networking, Security, and Observability. This role is critical in ensuring customer adoption across the US and Canada, and value realization of the Isovalent and Cisco Hypershield suite of products. This person will bridge advanced technical leadership, people management and customer lifecycle management. They will also have a dotted-line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes. Additional responsibilities include :

• Lead, coach, and develop a geographically distributed team of high-performing Customer Success Architects and drive operational excellence through adoption of new tools, systems and processes for leading post-sales activities.
• Foster a culture of innovation, continuous learning, collaboration, and technical excellence.
• Partner closely with People Team, Finance and Talent Acquisition to attract and retain top talent in cloud-native and networking domains.
• Improve and track KPIs for account health, usage metrics, upsell opportunities, and customer satisfaction (e.g. CSAT).
• Align with Sales, Product Management, Support, and Engineering to ensure a seamless customer experience as well as support Go-to-Market initiatives and field enablement activities for new product features or services.
• Lead your business. Understand pressure points, key performance indicators and continuous metrics to monitor in order to continuously capture current capacity and future growth needs.

Minimum qualifications :

Preferred qualifications :

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

The starting salary range posted for this position is $178,800.00 to $230,900.00 and reflects the projected salary range for new hires in this position in U.S. and / or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and / or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies :

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.