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Front Desk Coordinator
Front Desk CoordinatorShilpa Chandiwal DDS PLLC • Sugar Land, TX, US
Front Desk Coordinator

Front Desk Coordinator

Shilpa Chandiwal DDS PLLC • Sugar Land, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description
Description:

Position Summary:

The Front Desk Coordinator is responsible for delivering an exceptional first impression to patients and visitors, managing the check-in and check-out process, coordinating communication and scheduling, and supporting various administrative and marketing functions. Jessica plays a vital role in supporting both clinical and business goals of the office while contributing to patient satisfaction and daily office flow.

________________________________________

Primary Responsibilities:

Patient Interaction & Front Office Operations

  • Greet patients warm upon arrival and check them in efficiently
  • Answer incoming calls and assist with patient inquiries professionally
  • Set up and manage appointments with attention to provider availability and office goals
  • Verify Medicaid insurance (Katy Medicaid only)
  • Collect orthodontic and other patient payments, process transactions accurately
  • Communicate with patients in English and Spanish via Adit (text/email)
  • Confirm Monday appointments for both offices every Thursday
  • Prepare patient files, documents, and required forms
  • Scan all patient paperwork by end of day (ensuring backlog is addressed if missed on prior workday)
  • Maintain cleanliness and organization of the lobby and front desk area

Administrative & Operational Duties

  • Maintain a schedule mindful of production goals
  • Make recall cards for patients during check-in as part of recall system
  • Support the office with preparing and distributing patient toothbrushes and giveaways
  • Assist with preparing orthodontic files and coordinating orthodontic payment plans
  • Compose bilingual communication for the practice via Adit as directed
  • Enter and track patient conversions for doctors

________________________________________

Marketing & Outreach

  • Assist with school presentations and marketing outreach efforts in coordination with Sirley
  • Actively ask for and collect Google reviews from patients during in-office interactions

________________________________________

Additional Expectations & Notes:

  • Completes all tasks assigned reliably and follows through on directives
  • Known to be vocal about compensation when new tasks are added; feedback should be paired with clear role expectations and growth planning
  • Works full time at HEB in a management role, brings multitasking and time management experience
  • Has demonstrated initiative in marketing and review collection, which should be leveraged further

________________________________________

Opportunities for Development:

  • Expand Medicaid insurance verification knowledge to support both locations
  • Assist with patient scheduling and insurance eligibility checks during peak hours
  • Take on check-out responsibilities when front desk coverage is low
  • Shadow lead front desk team members for deeper involvement in treatment planning coordination


Requirements:


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Front Desk Coordinator • Sugar Land, TX, US

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